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  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Bilingual Operations Assistant - French, Spanish, Italian or Japanese London Do you speak one or more of the above languages (as well as fluent English) and have previous experience in Operations/Administration or Customer Services and strong Excel skills? We have an exciting opportunity for someone to join a rapidly expanding E-Commerce company as an Operations Assistant. Roles and responsibilities: *Answer all incoming customer queries via email (Across all of our European platforms) *Processing customer orders *Organising returns or exchanges of goods *Customer service experience and the ability to deal with difficult customers is highly beneficial. *Liaising with warehouse on packing and shipment. *Working towards group and individual KPIs and targets. *General administration duties as and when required. *Update and generate sales reports on a monthly basis. *Place Orders with Suppliers. *Improve current operation process by setting and maintaining automated data processes. *Use data modelling practices to analyse clients' needs and suggest operational improvements. *Schedule and lead meetings with clients on specific lines of the business. *Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage. As an operation assistant, you will possess the following key skills: *Excellent customer service skills *Knowledge of MS Word and MS PowerPoint. *Excellent Knowledge of Excel (Basic formulas and Pivot Tables) *Effective presentation and communication skills *Organisational skills *Clear and confident phone handling skills *The ability to provide a high level of service, sometimes under pressure in a busy environment. *The ability to work flexibly. *A positive and professional approach to workload. *Excellent attention to detail. *Excellent fluency in written and spoken English is essential *May be required to carry out occasional accounts duties. *Previous administration experience is desirable but not essential *Fluency in one of the other following languages is highly beneficial: JAP, IT, FR, ESP. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Head of Export FMCG - Fluent French Surrey Reporting to the CEO and Head of Sales, we have an exciting opportunity to head up the International business for a highly successful, award winning Export business . The role will be to drive business forward, on a Pan European basis. Requirement is to manage existing large, well known brands and operators, as well as win new business and ultimately develop the team further. An entrepreneur who is flexible and can work as part of a team is what we are looking for! You will be required to; Construct a written business plan, to be agreed with the Head of Sales and CEO, which is in line with the company Strategic Plan. The Business Plan covers all existing accounts and prospects and is to be produced each financial year and reviewed quarterly. The plan will include sales turnover, margin, customer and product penetration objectives. To be responsible for the revenue and profit on the Export business and maintain a product price strategy across all key product categories which meets the company's targets To maintain contact with the Purchasing team and also other relevant contact points within each of the Customer's Organisation. To generate new business and grow existing business. To work proactively with the "End User" customers to gain listings for products that will be sold through our network of National Account Customers and wholesalers as designated. Seek opportunities to promote our products to the sales teams of major customers and carry out such training, as may help them sell more of these products. To maintain a comprehensive file for each customer to include correspondence, a copy of the sales plan, pricing and rebate details, each month. Customer call reports a site directory, copy of any contract, product range and forecasts. To organise promotional activity to boost sales levels in conjunction with the Purchasing and Marketing teams of customers. We are seeking applicants with: A proven track record in Export Sales to a Pan European market (FMCG). Fluency in French/English. Entrepreneurial. Commercial. Ability to self manage and be autonomous. Strong Decision Making ability. Good Planning and Organising skills. Flexibility and adaptability to different culture and ways of doing business. Strategic perspective. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • FANTASTIC OPPORTUNITY IMMEDIATELY AVAILABLE FOR CANDIDATES LOOKING TO WORK IN THE TRAVEL INDUSTRY!!! Having recently moved into amazing new offices in the heart of London, our client an internationally renowned travel booking platform, are currently expanding their Customer Services division and we are looking for ambitious and energetic German speakers looking to join the company at a very busy and exciting time! We have permanent AND seasonal temporary vacancies from May/June until September available! The main purpose of the role is to be responsible for overseeing all customer service and operational requirements for customers You will be responsible for dealing with inbound calls and emails in your native language as well as providing further information re their travel plans as and when required. Successful candidates will have at least 12 months of previous customer service experience having worked in a contact centre/office based Customer Services team or have worked in a fast paced hospitality/retail environment. Due to the nature of the role, candidates must be able to speak, read and write English and German. This company are currently growing through some very impressive expansion plans with 2018 being 'the year of the customer'. If you are looking to use your language skills in a multilingual and a team focused, office based environment now is the time to apply for this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website

  • Dutch AND French speaking Market Researcher (temporary, part time, ongoing) On behalf of our client, we have a fantastic (part time, temporary, min 6 months ) opportunity for a Dutch and a French speaker to join a great company based in Bedfordshire. The position offers you a variety of tasks, diversity and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting projects. Our client is looking for a candidate who is fluent in English and Dutch or French and English, available immediately, looking for part time and a great team player. You will work in part time during the afternoons. You can choose your working hours and start between 12:00 pm and 4:00 pm on a daily basis (Monday to Sunday) Skills: *Fluent to native level Dutch OR French (verbal & written) *Fluent English knowledge *Previous experience in a market research role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via the telephone *Interview customers on their experience with certain products *Log data *Coordinate and report customer feedback This role is carried out in part time and can also be around 3-4 days per week. If you are fluent in French, available immediately and looking for your next challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Dutch_Bedfordshire or WNJG_French_Bedfordshire Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • German Speaking Trade Services Executive Reference: SMJM336221 Euro London Appointments are working with a leading British product designer on a German speaking Trade Services position. This role is based in inspiring new offices in central London and the position is to start immediately. The purpose of the role is to look after one of their most exciting markets. The successful candidate will process all requests from the DACH region and deliver support in an efficient and timely manner in line with the company's values. This is an exciting time to join the company as they are experiencing a period of growth and you will be able to assist all areas of the business. Some of the key responsibilities include: - Handling general customer service queries - Order management: advising on stock levels, handling order fulfillment and invoicing - Supporting key account managers to maximise sales - Escalating product/order issues where necessary - Working with other areas of the business (finance, quality control and management) The ideal candidate will be: - Fluent to native level in German - Fluent in English - An experience customer services professional who is happy to offer support through various channels (e.g phone and email) - Experienced in order management or sales support - Interested in product design - A team player who can build successful relationships with internal/external partners If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Responsibilities: * Being the first point of contact for customers via live chat, email and telephone * Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base. *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in French or Italian needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Head of Export FMCG - Fluent French Surrey Reporting to the CEO and Head of Sales, we have an exciting opportunity to head up the International business for a highly successful, award winning Export business . The role will be to drive business forward, on a Pan European basis. Requirement is to manage existing large, well known brands and operators, as well as win new business and ultimately develop the team further. An entrepreneur who is flexible and can work as part of a team is what we are looking for! You will be required to; Construct a written business plan, to be agreed with the Head of Sales and CEO, which is in line with the company Strategic Plan. The Business Plan covers all existing accounts and prospects and is to be produced each financial year and reviewed quarterly. The plan will include sales turnover, margin, customer and product penetration objectives. To be responsible for the revenue and profit on the Export business and maintain a product price strategy across all key product categories which meets the company's targets To maintain contact with the Purchasing team and also other relevant contact points within each of the Customer's Organisation. To generate new business and grow existing business. To work proactively with the "End User" customers to gain listings for products that will be sold through our network of National Account Customers and wholesalers as designated. Seek opportunities to promote our products to the sales teams of major customers and carry out such training, as may help them sell more of these products. To maintain a comprehensive file for each customer to include correspondence, a copy of the sales plan, pricing and rebate details, each month. Customer call reports a site directory, copy of any contract, product range and forecasts. To organise promotional activity to boost sales levels in conjunction with the Purchasing and Marketing teams of customers. We are seeking applicants with: A proven track record in Export Sales to a Pan European market (FMCG). Fluency in French/English. Entrepreneurial. Commercial. Ability to self manage and be autonomous. Strong Decision Making ability. Good Planning and Organising skills. Flexibility and adaptability to different culture and ways of doing business. Strategic perspective. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Bilingual Operations Assistant - French, Spanish, Italian or Japanese London Do you speak one or more of the above languages (as well as fluent English) and have previous experience in Operations/Administration or Customer Services and strong Excel skills? We have an exciting opportunity for someone to join a rapidly expanding E-Commerce company as an Operations Assistant. Roles and responsibilities: *Answer all incoming customer queries via email (Across all of our European platforms) *Processing customer orders *Organising returns or exchanges of goods *Customer service experience and the ability to deal with difficult customers is highly beneficial. *Liaising with warehouse on packing and shipment. *Working towards group and individual KPIs and targets. *General administration duties as and when required. *Update and generate sales reports on a monthly basis. *Place Orders with Suppliers. *Improve current operation process by setting and maintaining automated data processes. *Use data modelling practices to analyse clients' needs and suggest operational improvements. *Schedule and lead meetings with clients on specific lines of the business. *Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage. As an operation assistant, you will possess the following key skills: *Excellent customer service skills *Knowledge of MS Word and MS PowerPoint. *Excellent Knowledge of Excel (Basic formulas and Pivot Tables) *Effective presentation and communication skills *Organisational skills *Clear and confident phone handling skills *The ability to provide a high level of service, sometimes under pressure in a busy environment. *The ability to work flexibly. *A positive and professional approach to workload. *Excellent attention to detail. *Excellent fluency in written and spoken English is essential *May be required to carry out occasional accounts duties. *Previous administration experience is desirable but not essential *Fluency in one of the other following languages is highly beneficial: JAP, IT, FR, ESP. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

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