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Customer Support Representative - German OR Dutch

This global financial services firm is looking for a fluent German OR Dutch speaking Client Support Representative to join the Products group - the home of manufacturing and innovation. The individuals in this group transform the high-quality data, independent research, and technological expertise into well-designed products that delight their clients. The group's product management, product development, and service teams collaborate with the Client Solutions group to help provide clients with relevant products and bundled solutions.

The Role: This role is just the beginning of a rewarding career within the Client Service group. The experience in the role provides preparation for career progression into client services, product management, product development, investment consulting, sales, or any other field you may decide to pursue. This is a great opportunity to build coveted skills that will give you exposure to the business, along with the ability to interpret client needs and represent the business' capabilities in an expert manner. As a Client Support Representative, you will provide world-class service to subscribers of the institutional and advisory software products responding to client queries in a fast-paced environment. The Client Support Representatives combine a thorough understanding of the product suite, investment knowledge, and a strong dedication to clients. You will become a product expert, improve your financial knowledge, and gain expertise from your fellow team members. This role is based in London.

Responsibilities:
* Provide the highest-quality service to institutional and advisory clients through inbound call and feedback email activity.
* Collaborate with data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional clients.
* Proactively suggest product enhancements to the products team based on your daily interaction with clients.
* Work closely with the institutional/advisory software training manager to conduct WebEx client training, user forums, and other projects as needed.
* Become a product specialist in all product areas and provide expertise on methodologies, functionality, and product features.
* Provide quality assurance on all new features and changes prior to their release.
* Identify how clients use the products
* Think about ways of constantly engaging with clients
* Research the competitive landscape
* Effectively document client feedback and activity
* Contribute to product research, service-improvement initiatives, and other projects as needed.

Requirements:
* Excellent communication and presentation skills, including the ability to work with clients who have sophisticated institutional and/or advisory investment knowledge and business experience.
* A team player with a hands-on attitude combined with curiosity for financial knowledge, enthusiasm for the institutional/advisory space, and a consultative, problem-solving approach.
* Excellent negotiation and influencing skills
* A quantitative aptitude, a strong client focus, and a willingness to develop a thorough understanding of the investment industry.
* Ideally have previous experience, preferably within client service or the financial services industry.
* A bachelor's degree or equivalent; economics, mathematics, finance, or related majors a bonus
* Excellent English language skills; fluency in German OR Dutch to a native level is essential.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

Please note that in order to process your CV we must receive it in a Word document.

Join the Euro London Team

Excellent Recruiters don’t necessarily choose Recruitment as a career. Recruitment chooses them. Recruitment is a career that has highs and lows. But is incredibly rewarding.

A great Recruiter is an individual who likes to work with a wide variety of people on a daily basis. You need to develop relationships, manage accounts, work through cv’s with candidates, talk them through an interview process and work with them through a job offer. 

You advise and consult clients on market conditions and help them build the future of their company.

Most people don’t realise they are meant to be a Recruiter, we come from many different backgrounds. If you are someone who enjoys a people focused role, if you want to learn, if you thrive in a practical and common sense environment, then maybe you are a Recruiter but just don’t know it yet.

With offices in the UK, Germany, France and Switzerland, Euro London has a client list including some of the leading global companies as well as many small to medium organisations we are helping to build.

We have enjoyed over 18 years and many successes here in the Frankfurt office. We have a solid and experienced team and are looking for someone to join us.

Recruitment Consultant

 Frankfurt Office

The Role:

As a Recruiter at Euro London, you are the link between candidates and clients; helping to find the best employment solution for both parties.  You are required to build and maintain excellent relationships with industry leading clients in order to understand their business and exactly what they are looking for. You also need to understand what the candidate requires and expects in order to find them a suitable job. Your tasks will include:

  • Acquiring new clients and promoting the recruitment services Euro London has to offer during client meetings or through networking and social media
  • Maintaining existing client relationships and understanding their business and expectations
  • Sourcing new candidates and evaluating their suitability for the role, on the telephone or also at face-to-face interviews
  • Advising and preparing candidates for interviews with clients
  • Constant networking through candidate and client events or meetings in order to build up your own contact portfolio
  • Responsible for the entire recruitment process – from winning the business to placing the candidate

The Requirements:

Could Recruitment choose you?

It is essential that you speak fluent English and German. An initial experience in a commercial environment is really important. You need to see the phone as your friend and enjoy talking to people all day every day. You need to have the ability to work hard and see your day in a logical order but also have the ability to react fast. Common sense is essential!

  • Fluent English and German
  • Initial professional experience or completed internships
  • Excellent communication and negotiation skills
  • Enthusiastic, hard-working and ambitious
  • Knowledge of the German market

Why apply?

We are a market leader. We have an established client base and candidate network, built up over 18 years in Germany..

We have a beautiful office in the centre of the city with a great Skyline view. We have a great team of hard working individuals, Recruitment chose us all!

To Apply please send a copy of your CV in English or German to e.brady@eurolondon.de. For questions please call on 069 219 320

IT Customer Service Representative (m/w)

Suchen Sie nach einem Einstieg in die IT Branche? Können Sie fließendes Deutsch und Englisch? Haben Sie schon IT Kenntnisse, vielleicht durch Ihr Hobby?

Dann schicken Sie uns noch heute Ihren Lebenslauf zu!

 

Wir suchen ab sofort für ein internationales Unternehmen im Umgebung Münchens eine/n

IT Customer Service Representative (m/w)

 

Ihre Aufgaben:

  • Telefonische IT Kundenberatung
  • Kundenberatung per Email

Anforderungsprofil:

  • Sehr gute Kommunikationsfähigkeiten
  • IT Affinität
  • MS Office Kenntnisse

Das macht die Stelle besonders interessant:

  • Internationale Firma
  • Sehr gute Weiterentwicklungsmöglichkeiten
  • Regelmäßige Arbeitszeiten, 40 stunden, Montag-Freitag

 

Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Miren Menabrito, m.menabrito@eurolondon.de.

Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.

Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting company that has enjoyed rapid growth in recent years particularly via eCommerce.
The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!)

Job Specification
*Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product.
*Promote new product up and cross selling every time a opportunity is presented.
*Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue.
*Work along with the team in the Netherlands.
*Prioritise and plan daily to work effectively

Key Skills
*Dutch speaker fluent to native level
*Outstanding communication skills
*Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
*Previous office based customer service experience
*Interpersonal skills and a good team player with good attention to detail as well as a quick learner.
*Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service.

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww

Key Account Manager - Cyber Security

I am recruiting on behalf of a UK based technology Innovator who are further strengthening their team here in Germany. They are currently seeking a Junior Sales Account Manager who will further develop market share in their region. Based from either the Cologne office or from your Home Office, you will be tasked with building your region and growing the client base.
 
Key Account Manager - Cyber Security
Cologne / Home Office

Your Responsibilities
As a Key Sales Account Manager you will have a strong Technical understanding and the ability to sell software solutions from mid to Senior level. You will be tasked with targeting medium sized organisations within your region. You will be responsible for
• Proactively identifying opportunities and contacts with new clients
• Researching clients and building business cases within the organisation in order to demonstrate where the technology can be utilised
• Winning new customers by following up on and developing warm leads
• Conducting sales meetings both via Webex and face to face with your client
• Achieving sales targets by selling the full portfolio of cyber security technology solutions
• Engaging with existing clients in order to find new opportunities within the organisation
• Building and maintaining a pipeline of new business
 
Your Profile
With previous experience selling Software Solutions you will have at least 3 years experience of selling at mid to senior level. As a Key Sales Account Manager you will be used to varied sales cycles from 3 to 9 months. You will have the ability to sell to both Technical Leaders and Senior Management.
You will also have previous experience of
• Selling Technology Solutions
• Selling at a Senior Level
• Giving presentations to client both via Webex and in person
• Knowledge of the German cyber security market would be an advantage
• You will be a targeted oriented individual
• Excellent Client Relationship Building Skills together with your strong verbal and written communication ability
• Team player
• Fluency in English and German is essential

Your Benefits
You will find a diverse and challenging role with the opportunity to develop your own region. The salary offered is performance related and varies depending on experience. You are fully rewarded for success. I would be happy to discuss this further upon receipt of your cv.
Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you!

Business Development Executive - DACH

My client is one of the world's foremost providers of global industry and management analysis. They are a leading research and advisory firm with more offices worldwide. For nearly 40 years, my client has delivered vital business intelligence to influential decision-makers around the world.
They provide executives with authoritative analysis and forecasts on more than 200 countries and eight key industries to make informed global decisions. The analysis and research is delivered online, in print and at round tables and events.
To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the German speaking part of Europe.

Business Development Manager 
Frankfurt

The Challenge
As the new Business Development Manager it will be your responsibility to expand the market share throughout the German speaking region. As an integral part of the Sales team you will be responsible for selling subscription services to the research and analysis used by Fortune 500 and Dax listed companies.
As a Sales driven individual you will:
• Develop an understanding of the organizations core products and services
• Research key accounts to assess and capitalize on business opportunities
• Identify and establish relationships with key stakeholders within the potential new business
• Ongoing prospecting to obtain client meetings gained through cold calling and setting up of business meetings.
• Management of the contract and approval process on new business
• Meet monthly, quarterly and annual new business targets
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Build a portfolio of satisfied clients

The Right Candidate
You will have a proven track record in Business Development with a consultative sales approach.
• Experience of selling at a senior level and mapping business requirements across an organization
• Ability to successfully turn cold called prospects into solid business contacts
• Strong organizational skills, with the ability to work on multiple projects with multiple deadlines
• Excellent listening, oral, and written communication skills
• Strong analytical and problem-solving skills to identify sales gaps
• Ability to work independently and manage priorities
• Fluent German and English is essential: further European languages are of advantage

The Benefits
This is a fantastic opportunity for a sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. 

Graduate Analyst - Data and Client Services

I am currently working on behalf of a Global Financial Information Provider

This organisation is continuously growing and they are currently looking for a number of Graduates to be part of their Information Analysis team . Be part of that expanding team, learn and develop your career. 
As a Graduate Information Analyst you become the essential liaison between sourcing data, clients and the software business.
    
Graduate Analyst - Data and Client Services
Frankfurt

Duties and Responsibilities
As an Analyst  your day to day tasks are varied and will be centred around sourcing data and providing excellent client service to a small portfolio of clients.
After an initial excellent training period you will be given your portfolio of clients and will be responsible for
• Data mining and sourcing of relevant real time and up to date Financial Information
• Writing of scripts and data mining to always source the most up to date information
• Liaising with clients both from the business and technical team in order to understand their business needs and objectives
• Build relationships within the client business in order to ensure you remain the partner of choice
• Regular product demonstrations and training
• Escalation management and ensuring follow up and problem resolution
• Conception and design of process flows
• Long term projects to ensure the client gets the most out of the Products
 
Requirements
• Business, Finance, Mathematical, Engineering or Technology related degree. 
• Strong Technical Affinity and Interest
• Excellent Excel Skills and Ideally some general VBA, Matlab or SQL knowledge
• Practical experience in a client facing role
• Some previous experience dealing with clients
• Fluency in English and German is essential
• Proactive and results-oriented approach to work.

Interested? If you meet these criteria then please send your full CV via email to Emma Brady  at  e.brady@eurolondon.de

Slovenian, Estonian, Lithuanian and Latvian CS Advisors - LEGO

LEGO - Consumer Service Advisor (Multilingual)

We are looking for motivated and enthusiastic Slovenian, Estonian, Lithuanian and Latvian speakers for LEGO!

Ideally candidates will speak one of the above languages, English and one other European language.

Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it!

We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team.

You will need to:
*Be fluent in English plus other Languages, both spoken and written with good MS office skills
*Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels
*Be a good team player, who can share best practice and work together as part of One Team
*Ideally, have customer service experience either in a contact centre or service industry
*Have a passion for different cultures and a thirst to learn and develop
*Be a brilliant relationship builder who can communicate with people of all ages

In return you can expect:
*A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers
*Competitive salary and participation in the company bonus scheme
*Generous discount on LEGO products and an annual Merlin Pass
*A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few.



What's it like working in Slough?
Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with!
Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request.
Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT.
Salary £20,900 per annum (pro rata for the number of months worked), paid monthly

Job Type: Fixed term contract until Jan 2019.
Location: Slough, Berkshire UK (reachable by train from London Paddington)

Start Dates: July, August, September and October

Greek Speaking Customer Service Advisors - LEGO

LEGO - Consumer Service Advisor (Multilingual)

We are looking for motivated and enthusiastic Greek speakers for LEGO!

Ideally candidates will speak Greek, English and one other European language.

Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it!

We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team.

You will need to:
*Be fluent in English plus other Languages, both spoken and written with good MS office skills
*Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels
*Be a good team player, who can share best practice and work together as part of One Team
*Ideally, have customer service experience either in a contact centre or service industry
*Have a passion for different cultures and a thirst to learn and develop
*Be a brilliant relationship builder who can communicate with people of all ages

In return you can expect:
*A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers
*Competitive salary and participation in the company bonus scheme
*Generous discount on LEGO products and an annual Merlin Pass
*A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few.



What's it like working in Slough?
Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with!
Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request.
Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT.
Salary £20,900 per annum (pro rata for the number of months worked), paid monthly

Job Type: Fixed term contract until Jan 2019.
Location: Slough, Berkshire UK (reachable by train from London Paddington)

Start Dates: July, August, September and October

Slovenian, Estonian, Lithuanian and Latvian CS Advisors - LEGO

LEGO - Consumer Service Advisor (Multilingual)

We are looking for motivated and enthusiastic Slovenian, Estonian, Lithuanian and Latvian speakers for LEGO!

Ideally candidates will speak one of the above languages, English and one other European language.

Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it!

We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team.

You will need to:
*Be fluent in English plus other Languages, both spoken and written with good MS office skills
*Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels
*Be a good team player, who can share best practice and work together as part of One Team
*Ideally, have customer service experience either in a contact centre or service industry
*Have a passion for different cultures and a thirst to learn and develop
*Be a brilliant relationship builder who can communicate with people of all ages

In return you can expect:
*A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers
*Competitive salary and participation in the company bonus scheme
*Generous discount on LEGO products and an annual Merlin Pass
*A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few.



What's it like working in Slough?
Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with!
Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request.
Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT.
Salary £20,900 per annum (pro rata for the number of months worked), paid monthly

Job Type: Fixed term contract until Jan 2019.
Location: Slough, Berkshire UK (reachable by train from London Paddington)

Start Dates: July, August, September and October

German Service Administrator

German Service Administrator
Bucks

Looking to work for a global leader with operations in more than 50 countries? Look no further?!

The team of Administrators , provide complete administrative support to the Service function across Europe.

You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail.



YOUR RESPONSIBILITIES WILL INCLUDE:

*Ensure all Administration functions are carried out to agreed standards and timelines.

*Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status.

*Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries.

*Work with sales colleagues to provide customer information when required.

*Accurately record customer information on the Service database.

*Ensure all repairs and printer swap out agreements are shipped and repaired on time.


*Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints.


*Ensure clear and concise exchange of information with all relevant departments.





Qualifications


*Fluent English plus fluent spoken and written German language skills.

*Previous customer service/administration experience, preferably within a business to business environment.

*Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential.

*Professional, articulate, good verbal communication.

*Strong administrative and organisational skills.

*Results-oriented with a can-do attitude.

*Excellent time management and planning skills.

*Team player who is supportive of others.

*Able to work under pressure, manage key objectives and work to targets.

*A completer finisher who delivers winning results.


If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com



Bilingual Operations Assistant

Bilingual Operations Assistant - French, Spanish, Italian or Japanese
London

Do you speak one or more of the above languages (as well as fluent English) and have previous experience in Operations/Administration or Customer Services and strong Excel skills?

We have an exciting opportunity for someone to join a rapidly expanding E-Commerce company as an Operations Assistant.


Roles and responsibilities:
*Answer all incoming customer queries via email (Across all of our European platforms)
*Processing customer orders
*Organising returns or exchanges of goods
*Customer service experience and the ability to deal with difficult customers is highly beneficial.
*Liaising with warehouse on packing and shipment.
*Working towards group and individual KPIs and targets.
*General administration duties as and when required.
*Update and generate sales reports on a monthly basis.
*Place Orders with Suppliers.
*Improve current operation process by setting and maintaining automated data processes.
*Use data modelling practices to analyse clients' needs and suggest operational improvements.
*Schedule and lead meetings with clients on specific lines of the business.
*Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage.
As an operation assistant, you will possess the following key skills:
*Excellent customer service skills
*Knowledge of MS Word and MS PowerPoint.
*Excellent Knowledge of Excel (Basic formulas and Pivot Tables)
*Effective presentation and communication skills
*Organisational skills
*Clear and confident phone handling skills
*The ability to provide a high level of service, sometimes under pressure in a busy environment.
*The ability to work flexibly.
*A positive and professional approach to workload.
*Excellent attention to detail.
*Excellent fluency in written and spoken English is essential
*May be required to carry out occasional accounts duties.
*Previous administration experience is desirable but not essential
*Fluency in one of the other following languages is highly beneficial: JAP, IT, FR, ESP.

If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com


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