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Fluent French Customer Services

Fluent French Customer Services
Buckinghamshire



We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents.
Do you speak fluent French as well as English?

We have just the job for you!

Come and join a friendly International team of professionals, serving customers across Europe.
This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region.


About the role:
* Accurate and timely entry of orders onto the order management system.
* Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.
* Checking progress, lead-time and quantity for each order.
* Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
* Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.
* Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
* Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.
* Running and monitoring back order reports.
* Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
* Liaising with Credit Control/Finance.

The ideal candidate:
. Fluency in English French.
. Previous Customer Services or Sales Administration experience in a B2B environment.
* Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
* Experience of liaising with customers / internal departments located outside the UK would be an advantage
. MS Office skills essential.

If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

German Speaking Customer Support Representative

German speaking Customer Support Representative from £22,000 pa plus bonus and benefits!

Are you a German speaker in London?

At Euro London Appointments we are looking for German speakers for a number of Customer Support roles.

Our clients vary from E-commerce, Global IT to Fintech and Travel companies in London looking for the best multilingual talent to join their international teams with opportunities of progression and development.
They are looking to offer from £22,000 per annum plus benefits and bonuses.

Job description:

* Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met.
* Enter accurate data in respective systems. Work accordingly to the service level agreements states by management.
* Make sure that all communication is of high professional standards Carry out all other tasks as assigned by the management team Support CRM, quality and incident management together with other administrative tasks

Skills:

* Customer orientation Outstanding communication skills in both English and German.
* Able to work under pressure in a fast paced environment.
* Ability to develop long lasting relationships with clients Team player supporting other team members and providing answers to questions to other colleagues when in need.
* Friendly and outgoing with a professional approach.


If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Technical Client Services Manager (Centrally Located)

Currently in a Level 1 or 2 Technical Support role and is looking for a step up? Do you have experience in Client Servicing?  Strong understanding of fundamental IT Concepts? Then read on! 

 

Our client, an established global player in the FINTECH industry is looking for a Technical Client Services Manager to join their growing team. 

 

Key Responsibilities:

  • Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software via phone and email
  • Assist with identification of software bugs and work with internal teams to manage through to resolution
  • Resolve technical problems or business workflow issues during initial client communication
  • Investigate and manage trading problems
  • Assist clients identify issues with underlying hardware infrastructure
  • Perform regression testing of full range of products and features on our platform
  • Effectively manage the escalation process for any incidents that cannot be resolved immediately

 

Key Requirements: 

  • 2-3  years of relevant Level 1 & 2 Support Experience
  • Strong communication skills is a MUST
  • Working experience in Banking OR Financial Services OR FINTECH;  client services, middle office, back office of a global markets sales & trading division or other FX or treasury environment would be a PLUS
  • Good academic background, degree educated (minimum Bachelors, in a Computing based discipline, other degree subjects will be considered depending on experience)
  • Good experience and understanding of fundamental IT concepts (Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting)  
  • Good organizational skills, ability to work under pressure and to meet tight deadlines
  • Ability to communicate technical/product information to a non-technical audience
  • Excellent sense of customer service (detail- and service-oriented)
  • Self-motivated with a proactive and consistently high output work ethic   
  • Applicants who can start on short notice/immediately is a BONUS!

Interested in taking the next step as a Technical Client Services Manager? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de

 

I look forward to hearing from you!


Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

GERMAN AND FRENCH MARKET RESEARCHER

Are you a German and French speaker looking for an exciting new role using your languages?

Are you available immediately for temp work?!

My client is looking for a German and French speaking Market Researcher to join their team in a busy London office.

Keys skills would be:

- Telephone based experience
- Good IT skills
- Some market research experience would be beneficial
- Some translation experience would be beneficial
- Good communications skills would be beneficial for the role
- Pay rate and shift patterns can be flexible

Given the nature of the role candidates must have excellent command of German, French and English (written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

Swedish Market Researcher

Are you a Swedish speaker looking for an exciting new role using your languages?

Are you available immediately for temp work?!

My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office.

Keys skills would be:

- Telephone based experience
- Good IT skills
- Some market research experience would be beneficial
- Some translation experience would be beneficial
- Good communications skills would be beneficial for the role
- Pay rate and shift patterns can be flexible

Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

German Market Researcher

Are you a German speaker looking for an exciting new role using your languages?

Are you available immediately for temp work?!

My client is looking for a German speaking Market Researcher to join their team in a busy London office.

Keys skills would be:

- Telephone based experience
- Good IT skills
- Some market research experience would be beneficial
- Some translation experience would be beneficial
- Good communications skills would be beneficial for the role
- Pay rate and shift patterns can be flexible

Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Customer Success Analyst

Our client is looking for a Customer Success Specialist within the field of accounting software. This role suits candidates with experience in operations, project and change management. You should be data driven with the ability to translate customer issues into tangible stories that engineers and product teams can use to develop new solutions.


Responsibilities

You will troubleshoot, understand, and collect data on complex issues working towards resolution with engineering and product teams.

This role is pivotal in accelerating product features or workflows enhancements to support Customer Success specialists in their daily job with customers. You will ensure a fluid communication regarding escalations, issue resolution, and own testing and communication back to the Customer Success team before releases and launches.

You will also help run experiments, lead projects that provide insights and learnings on customers’ behaviour. You will consistently demonstrate good judgment in selecting methods and techniques for obtaining solutions to solve big customer problems. You will act independently in determining methods and procedures on new assignments.


Specific responsibilities include:

  • Uses Voice of Customer reports from multiple channels to identify and categorize customer issues
  • Performs root cause analysis of customer issues and turns data into actionable information
  • Manages emerging product issues and drives a rapid, coordinated response across product management, marketing and support.
  • Creates mitigation plans for customer problems that cannot be otherwise addressed
  • Provides feedback and drives process improvements in service delivery to optimize customer experience and facilitate documentation required to drive product improvements
  • Ability to run experiments/test that provides insights and learnings on customers’ behavior
  • Applies detailed understanding of customer requirements to contribute to the development of an offering’s usability and overall customer experience.
  • Support approach and process overview for product roadmaps
  • Support designs for offerings
  • Exerts some influence on the overall objectives and long-range goals of the organization
  • Strong Supportability networks and effective processes with Design, Developer and Product groups, so that identified problems and opportunities are effectively prioritized and addressed
  • Understands how Customer Success plays a key role in the social and mobile world

 

Profile Required

  • Ability to synthesize data, identify root cause of issues, develop recommendations and influence decision makers
  • Strong business and financial acumen. Previous experience in accounting or financial services or working with accounting software
  • Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
  • Excellent written and verbal communication skills In French and English;
  • Ability to communicate technical and business requirements, business cases and other findings across organizational levels
  • Strong presentation and influencing skills to lead change with technical and non-technical teams
  • Proven ability to use MS Office applications, in particular Excel and PowerPoint. Experience with Access, Text Analytics and Business Objects or similar reporting tools a plus
  • Results oriented, while respecting people and maintaining integrity without compromise
  • Change agent and a facilitative team leader with a strong desire to achieve results

 

 

Salary approx. 45K€

 

Please send your CV to m.collins@eurolondon.fr

 

Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.

 

Customer Service Specialist - German speakers

Are you native or near-native German speaker? Do you speak excellent English as well? Do you have a pro-customer approach and do you want to take that next step in your career? We have the opportunities for you!

We are looking for Customer Service Specialists, in this role you'll be:

* providing customer support in German and English
* helping clients with phone and email queries
* looking for the best solution to customers' questions with your team
* processing tickets and records in the internal system
* handling admin tasks


Reach out and send me your updated CV if you're:

* fluent in English AND have fluent to native level of German
* comfortable in the busy and fast-paced customer service environment (e.g. from hospitality)
* excited about learning new things
* switched on and have a positive mindset


Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Multilingual Customer Service Advisor

Customer Services Agent - 6-8 Weeks - Oxford

Are you passionate about customer services?
Do you speak English fluently plus one other European language?
We may have the perfect role for you!

Worksite Location: Oxford

Title: Business to Business Customer Service Representative

Our client is a leading travel review company and they are seeking a temporary worker for 6-8 weeks to start on Monday 17th June.

This is a full time role and hours would be worked between 8-430 or 9-530
Hours: 37.5 standard working hours
Lunch: 1-hour unpaid lunch period
Pay Rate: 11 / hour

We are looking for candidates with ideally 1-2 years experience in customer services.

Ideally candidates will have:
- some experience in technical troubleshooting/tech support
- history in problem solving and customer support
- good communication skills
- some experience in banking or insurance would be beneficial
- fluency in English given the nature of the role

What You'll Do:
- Customer Care
- Responding to queries via LIVE CHAT and EMAIL
- B2B customer services
- Setting up new accounts
- Trouble shooting
- Booking or reservations questions

Why would this be a great role for you?

This is a fantastic opportunity to work in a fast paced environment using your previous experience in customer support. This is a leading company in the travel sector and great chance to use your languages and work in a fast growing team.

If you are available immediately, up for a challenge and free for the next 6-8 weeks, please get in touch! Please send your CV to c.grosvenor@eurolondon.com in WORD format.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Business Support Coordinator - Event Management

I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities.
They are looking for a candidate who wants a foot in the door of a company that is growing and will continue to do so.

With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact.

They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies.

To strengthen their team in Frankfurt they are seeking a new Business Support Coordinator to help support the sales team both from a marketing, events and client support perspective.
 
Business Support Coordinator – Events and Marketing
 
The Challenge
This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation and get your foot in the door and really learn and develop your career with a growing organisation that invests time in to its employees in order to make them successful.
As the Business Support Coordinator you will be supporting the European Business Development team, the Managing Director and the Administration Manager in both Event Management and Marketing activities
As an organised and proactive individual you will be passionate about event management, organisation and marketing and really enjoy supporting the sales activities of the team.
 
Your role will involve the following
• Develop an annual schedule for events in order to raise brand awareness within the region
• Organise and manage events, negotiate venue offers
• Create event registration and invitations
• Manage and send invitations while keeping information up to date in the CRM system
• Create reports and statistics from the CRM system and track information
• Manage various client requests
• General Marketing around events
 
The Right Candidate
You will be looking to develop your career in an event organisation and administration role with a focus on marketing
• You will have recently completed your Business, Finance or Economics focused Education
• You will be confident on the phone and enjoy working with clients
• Strong organizational skills, with the ability to work on multiple projects with multiple deadlines with excellent attention to detail
• Excellent listening, oral, and written communication skills
• Ideally previous event organisation experience
• Ability to work independently after training and manage priorities
• Fluent German and English is essential: further European languages are of advantage
 
The Benefits
This is a fantastic opportunity for a candidate looking for a role where you can really learn and develop your skills. This is a varied role where you will be very hands on with varied tasks.
 
This company is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.
Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de
 

International Customer Service Executive (m/f)

Parli italiano? Deutsch ist für Dich kein Problem? You speak English as well? Et même le francais ne te poses pas de problème? If you are this language-pro you should go on reading. You strive for an exiting multilingual position in Customer Service? You already had the chance to prove your success? You are familiar with ERP systems and always able to make your clients happy?

Then this is your chance, apply today!

My client, based in the North of Munich, is looking for an

International Customer Service Executive (m/f)

This is what you are doing:

  • You are the first contact for B2B clients and responsible for their support
  • You always keep an eye on delivery dates and special inquiries of clients
  • You manage your projects including smooth communication with all stakeholders

This is you:

  • Studies / apprenticeship in trade or industry
  • Ideally 2 years of experience in Customer Service and knowledge in ERP systems
  • Fluent language skills in Italian, German and English, French is a plus
  • Independent, proactive and willing to go the extramile

This is what you get:

  • Innovative position in a growing international company
  • Lucrative salary with permanent contract (38hrs/week) and retirement plan
  • Coffee, beverages and changing lunch menu are included
  • Flat hierachies and flexible work environmentes

 

Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you!

If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format with reference to Philip Karstedt p.karstedt@eurolondon.de  or call 0049 (0) 89 23 23 95 80.

 

All applicants must have valid documentation to work in Germany.

Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

International Customer Service Executive (m/f)

Parli italiano? Deutsch ist für Dich kein Problem? You speak English as well? Et même le francais ne te poses pas de problème? Wenn Du genau dieses Sprach-Ass bist, solltest Du weiterlesen. Du hast Lust auf eine spannende, mehrsprachige Position im Customer Service? Dort konntest Du auch bereits Deinen Erfolg unter Beweis stellen? Vor ERP-Systemen schrickst Du nicht zurück, sondern hast diese im Griff, um Deine Kunden zufrieden zu stellen?

Dann solltest Du Dich jetzt bewerben!

Mein Kunde, ein bekannter Anbieter im Industrie-Print-Bereich, sucht einen

International Customer Service Executive (m/w)

Das machst Du:

  • Du bist Ansprechpartner für die Firmenkunden und verantwortlich für deren Betreuung
  • Liefertermine und kundenspezifische Anforderungen hast Du immer im Blick
  • Die interne Koordination übernimmst Du, um Deine kleinen Projekte effizient zu erledigen
  • Auch das Partnermanagement wird von Dir gesteuert

Das bist Du:

  • Studium / Ausbildung im Bereich Handel oder Industrie
  • Gern 2 Jahre Berufserfahrung  im Customer Service für B2B Endkunden inkl. Kenntnissen in einem ERP-System
  • Fließende Italienisch-, Deutsch- und Englischkenntnisse in Wort und Schrift, Französisch ist ein Plus
  • Selbstständig, proaktiv und erst zufrieden, wenn es der Kunde auch ist

Das bekommst Du:

  • Innovativer Arbeitsplatz in einem wachsenden internationalen Unternehmen
  • Lukrative Vergütung mit einem unbefristeten 38-Stunden-Vertrag und Altersvorsorge
  • Kaffee, Getränke und ein abwechslungsreiches Mittagessen gehören zum Programm
  • Flache Hierarchien und viel Gestaltungsspielraum

Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.

Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird.

 

Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

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