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  • German or French Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • If you are a German speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required -Minimum 1 year of experience within customer service - B2B. -Fluent German speaker with great level of English -Quick learner. -Able to build and maintain good working relationships with clients -Attention to detail -Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Fashion and Lifestyle industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Must be experienced in Wholesale Customer Service Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Fashion and Lifestyle industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Business to Business Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in London * Working on various exciting projects within different industries * Monday to Friday- Hours are 9am - 5pm * Part time hours from 10-30 hours per week. * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: English Fantastic communication skills Experience with Business to Business calling Good telephone manner

  • If you are a German speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience within customer service - B2B. Wholesale experience Fluent German speaker with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • If you are a German or Italian speaker with excellent English and you would like to join a prestigious company read on… The company is the world's largest medical and travel security organisation, helping people while travelling abroad with services such as health programmes, emergency programs or medical equipment. This is your chance to join a global company that helps people around the world through 5 million resolved customers' queries yearly. Responsibilities -Obtaining client information via phone or email regarding to any medical issues. -Liaise with medical facilities such as hospitals, ambulance and doctors to make appointments. -Provide a sensitive and valuable delivery to their customers to ensure they are healthy, protected and secure. -Answering all demands in a timely and professional manner. -Report feedback from the customers to improve the services. Profile required -Minimum 1 year of experience in customer service position within phone-based environment (e.g. a call centre) -Excellent English and Italian/ German speaker. -IT skills -Able to build and maintain good working relationships with clients and alternative offices. -Attention to detail -Enjoy working directly with customers. If you have the required skills, please apply here or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • German French Customer Support Representative - Ireland, Dublin-Dublin 2 DESCRIPTION Are you a ready to start a new career in Dublin, Ireland (city center location)? We have the new opportunity for you as a German Customer Support Representative. JOB DESCRIPTION My client is looking for an enthusiastic and talented Customer Support Representative - German Market to join fun and energetic team in Dublin on a full-time basis. You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and German. French is also advantageous, but not required. REQUIREMENTS Being fluent/native level of German French and fluent level of English Familiarity with sales and customer support CRM Applications such as Salesforce.com Familiarity with cloud/Saas or remote access software a plus 1 year of relevant experience; technical and/or customer service experience is preferred troubleshooting OSX, Windows 10/8/7/Vista, and Windows Server platforms Knowledge of mobile platforms (iPhone, Android) a plus WHAT'S ON OFFER FOR YOU Excellent base salary of 29.000Euros and 5% bonus paid twice a year Paid training to keep you up to date on products and procedures. Excellent career advancement opportunities. International working environment. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Fashion and Lifestyle industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Must be experience in Customer Service Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Fashion and Lifestyle industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly German speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Wellness industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Wellness industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a fluent German OR Italian Speaker? Do you have experience in training and development? We may have the perfect role for you! My client, a leading outsourcing company in West London, are looking for a Performance Coach. This would be a temp to perm role - start date is ASAP and the salary would be roughly £13.00 an hour. This is a full time role. Your role: - Developping effective training and induction programs for new staff - Identifying training and development needs - Performance analysis, coaching - Producing training packages - Building positive working relationships with key stakeholders - Monitoring and reviewing the progress of trainees - Devising individual learning plans - Producing training materials - Creating a range of e-learning packages  - Evaluating the effectiveness of the training and development program  - Researching new technologies in workplace learning If you have experience in performance coaching or staff training and development, speak fluent Italian or German as well as fluent English, please send me your CV! Please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

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