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Customer Service Specialist (m/w/x) - Automotive / Finance Industry

Sie haben Erfahrung in der Automobilbranche oder bei einem autonahen Dienstleister?                 Sie sind erfahren im Aufbau von IT Landschaften und in der Etablierung von Prozessen? Außerdem sind Sie überaus kundenorientiert und kommunikationsstark?

 

Dann suche wir aktuell SIE für die Rolle als

CUSTOMER SERVICE SPECIALIST (m/w/x)

Ort: Frankfurt

Start: ab sofort

- befristet 6-12 Monate mit Option auf Verlängerung / Übernahme -

 

IHRE AUFGABEN:

  • Betreuung und Beratung der interner Kunden, Endkunden und Händlern
  • Weiterentwicklung bestehender Arbeitsprozesse
  • Implementierung abgestimmter Arbeitsprozesse
  • Erstellung von Reportings
  • Koordination und Bearbeitung von Kundenanforderungen
  • Mitarbeit bei der Vertragsabwicklung (ggf. auch am Dienstsitz des externen Dienstleisters)
  • Mitarbeit bei der Steuerung der Dienstleister
  • Sicherstellung eines reibungslosen Ablaufes des Informationsflusses zwischen Call Centern, Automobilhändlern und Endkunden
  • Sicherstellung eines qualitativ hochwertigen Kundenservices

IHRE FÄHIGKEITEN:

  • Kaufmännische Ausbildung oder vergleichbarer Hochschulabschluss
  • Berufserfahrung in der Automobilbranche oder bei einem autonahen Dienstleister
  • Erfahrung im Bereich der Automobilfinanzierung wünschenswert
  • Erfahrung im Aufbau von IT-Landschaften & Etablierung von Prozessen
  • Kunden- & Serviceorientierung
  • Kommunikationsstärke
  • Gute Präsentations- und MS-Office-Kenntnisse
  • Deutsch fliessend und Englisch mindestens gut

DAS UNTERNEHMEN:

Unternehmen aus der Automobil-/Finanzbranche

 

Bei Interesse senden Sie gerne Ihren CV sowie Ihr mögliches Eintrittsdatum und Ihre Gehaltsvorstellung sowie 5 Stichpunkte, warum Sie die Idealbesetzung für die Stelle sind an: c.bronzel@eurolondon.de

 

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

Client Success Advisor - Event Organisation Technology

Amazing Opportunity to develop your Customer Service career with a Market Leading Technology organisation.
 
This company originally from the US has ambitious growth plans over the next few years and you could be part of that expansion.

This is client focused role where you will use your previous Client Services skills to ensure complete customer satisfaction with the technology on offer.

What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity.
 
The DACH market is growing so be part of that growth.This is a great role for a candidate who is extremely client focused and is really interested in technology.  Using your excellent client skills you will be responsible for ensuring clients are using functionality and are completely satisfied with the product. You will speak English and German fluently as you will be looking after the German speaking client base.
 
Client Success Advisor – Event Management Technology
 
Your responsibilities:
As the Client Success Advisor your role is to be the first point of contact for existing clients already using the Technology. After completing your training in the US you will be the Product expert for the client talking them through functionality and demonstrating how to use it on a day to day basis.
 
On a day to day basis you will
• Give training to clients both existing and new
• Gather client requirements for future product enhancements
• On board clients by providing excellent product knowledge and training
• Face to face training with clients when needed
• Record information in  the CRM system
 
Your Profile:
• You have a Bachelors level Degree
• You have previous client focused experience where you were talking directly with clients both face to face and on the phone
• You have worked in busy Technology focused environment and you can use your Customer Service and problem solving skills.
• Ability to multitask, be organised and work in a fast paced environment
• Fluent German and English is essential
• Ability to travel up to 30%
 
Your Benefits:
Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big!
 
Frankfurt based with initial training in the US
 
This is a great opportunity to gain valuable Technology experience with an innovative organisation who provide training and development of its team.
 
Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you!
 
 

Office Coordinator (m/w/x)

Sind Sie ein Koordinationstalent mit hervorragenden Kommunikationsfähigkeiten? Sie sprechen Englisch fließend und Deutsch zumindest gut? Sie würden gerne ein aufstrebendes und expandierendes Unternehmen in der Office-Koordination unterstützen?

Wir suchen aktuell im Auftrag einer unserer Kunden aus der IT-Consulting-Branche eine/n

 

OFFICE COORDINATOR (m/w/x)

Wo: Frankfurt oder Düsseldorf

​Wann: ab September 2019

​Dauer: 12 Monate (mit Verlängerungsoption)

IHRE AUFGABEN:

​Sie kümmern sich um alle anfallenden Office-Koordinationen. Generell bedeutet dies die Zuständigkeit für das Office-Management, die Kundenbetreuung, die interne und externe Veranstaltungsorganisation sowie die Koordination und Überwachung der Reinigungs- und Wartungsservices. Im Detail beinhält dies:

  • Rezeptions- und Besuchermanagement
  • Organisation von Firmenevents und Cateringanfragen
  • Sicherung von SLA (Service Level Agreement) & Kontrolle der Einhaltung von Standards durch ‚floor walks‘
  • Zusammenarbeit mit dem Gebäudemanagement und dem Sicherheitsdienst zur Abstimmung und Lösung von Problemen
  • Organisation und Buchung von Meetingräumen
  • Bestellung von Büromaterial
  • Postversand
  • außerdem: Koordination von Gesundheits- und Sicherheitstrainings sowie Agieren als Ersthelfer/in und Brandschutzwart/-wärtin (Kurs wird gestellt)

IHRE FÄHIGKEITEN:

  • ​Sie konnten bereits einige Jahre Berufserfahrung im Bereich Office Administration und/oder Hospitality sammeln.
  • Sie haben ein Händchen für individuelle Anliegen und kommunizieren vom Reinigungsservice hin zum CEO stets professionell.
  • Zu Ihren besten Eigenschaften gehören Pünktlichkeit und Organisationstalent.
  • Sie arbeiten eigenständig und Ihnen gefällt es als ‚Allrounder‘ und Ansprechpartner im Alltag einer Firma zu wirken.
  • Mit ihrem Blick für’s Detail sind Sie in der Lage den Service-Standard kontinuierlich auf höchstem Niveau zu halten.
  • Sie sprechen Englisch fließend und Deutsch mindestens auf fortgeschrittenem Level.

DAS UNTERNEHMEN:

Unser Kunde ist ein international renommiertes IT-Consulting-Unternehmen, das aktuell innerhalb Deutschlands expandiert. Hinsichtlich seiner Services ist das Unternehmen spezialisiert darauf u.a. Lösungen in den Bereichen Cloud, Data Analytics, Application Development und Maintenance etc. zu finden.

 

Bei Interesse senden Sie uns gerne Ihren CV sowie Ihr mögliches Eintrittsdatum, Ihre Gehaltsvorstellung sowie 5 Stichpunkte, warum Sie perfekt auf die Stelle passen an: c.bronzel@eurolondon.de

 

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

 

Team Assistant / Receptionist

Currently looking for a

TEAM ASSISTANT / RECEPTIONIST

Where: Frankfurt

​When: asap

​Duration: 18 months

YOUR JOB:

  • welcoming guests at the reception
  • provide (administrative) assistance to two professionals
  • coordinate and manage travel arrangements and expenses
  • coordinate calls, meetings and conferences
  • data entry
  • maintenance of client contact details
  • correspondences in German and English
  • administrative support with ad hoc tasks

YOUR PROFILE:

  • You want to get your career started after your apprenticeship or studies.
  • You are keen to learn more about the investment and real estate sector.
  • First experiences with administrative tasks or in a service / hospitality oriented position would be an advantage.
  • You know the MS Office programs quite well and you are keen to use them in a professional context.
  • You speak English and German and are able to use these languages in a professional environment.

​THE CLIENT:

Investment company with focus on Real Estate

If this piqued your interest, please send your CV, your earliest entry date, your salary requirement as well as 5 bullet points why you are super suitable for the role to: c.bronzel@eurolondon.de

Please note: All applicants must be eligible for, and have valid documentation to work in Germany.

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.

Recruitment Consultant (m/w)

Ein multikulturelles Arbeitsumfeld ist für dich ein Muss und im Team mit positiven Menschen, die genauso ambitioniert sind wie du, würdest du auch endlich gerne mal arbeiten?

Ein Job, wo deine Persönlichkeit nicht strukturiert und eingezwängt, sondern mit individuell abgestimmten Incentives (vom Einhornstifthalter über einen goldenen Taschenrechner bis zum Harry Potter Portemonnaie ist schon alles dabei gewesen) noch gefördert wird, hört sich endlich nach deiner Berufung an?

Dann lies unbedingt weiter!

 

Wir suchen eine/n Recruitment Consultant für unser Team hier im Münchner City Center Büro!

 

Recruiting ist nicht unbedingt ein “auf den ersten Blick” Job, nicht so offensichtlich als Karriereziel, dass man es unbedingt studieren oder lernen würde.

Aber für Menschen wie uns, „peoples people“, Multitaskers, die gleichzeitig Vertriebler, beste Freunde, Berater, Financiers, Psychologen sein wollen und können, ist es bei genauem Hinsehen definitiv Liebe auf den ersten Blick.

Wenn du gerne täglich mit den unterschiedlichsten Charakteren arbeitest, Spaß daran hast, fremden Leuten am Telefon zu erzählen, dass sie nun aber wirklich mit dir zusammenarbeiten sollten, damit du ihnen das beste Talent für ihre Firma suchst, gerne einem bunten Potpourri an Kandidaten dabei hilfst, den nächsten Schritt in ihrer Karriere zu machen und, most importantly, wenn du finanziell motiviert bist und dich daran erfreuen kannst, dir deine nächste Provision auszurechnen und zu überlegen, wohin du denn als nächstes reist oder welche Handtasche als nächstes deine wird, dann bist du richtig bei uns!

Wir kommen aus der Hotellerie, Gastro, aus dem Retail oder ganz klassischen Assistenzpositionen, haben aber alle eins gemeinsam: In unseren Adern fließt Recruiterblut!

Also egal, wo du herkommst, wenn du dich mit dem oben geschriebenen identifizieren kannst, schreib uns!

Schicke deine Bewerbung gerne noch heute an: Giulia Severn g.severn@eurolondon.de. Da wir ja international unterwegs sind, schick gerne den CV auf Englisch, das ist nämlich unsere Unternehmenssprache, meist gerne auch gemischt mit Deutsch, Italienisch, Spanisch oder Französisch, für einen neuen Mix sind wir natürlich auch offen! Gerne könnt ihr bei Fragen auch anrufen unter 089/232395810.

 

Rezeptionist /in

Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you!

Our client, a global and renowned law firm, is currently seeking the worlds best

Receptionist (m/f)
Full Time in Frankfurt

Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.

Responsibilities:

As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:

  • Processing incoming phone calls
  • Welcoming clients and visitors to the office
  • Ensuring tidiness and a good standard of housekeeping in the reception and other client areas.
  • Ordering and preparing catering for client meetings.
  • General Office Duties
  • Developing and maintaining relationships with client representatives  
  • Checking meeting rooms and the office in general in order to ensure presentable and tidy space.

Requirements:

My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include:

  • Very good written and verbal communication skills
  • Pleasant, approachable and professional "can do" attitude.
  • Strong ability to develop and maintain excellent relationships with the team, internal and external customers
  • Fluent German and English (both written & spoken)
  • Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity
  • A hotel or office orientated education
  • A professional attitude and lots of common sense
  • Ideally a minimum of 2 years experience in a similar role or office environment

Why Apply?

As new member of the reception team you will

  • Have the opportunity to work at an international organisation and use your English everyday
  • Be part of a young team
  • work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer)

Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you!


If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.

 

Rezeptionist /in

Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you!

Our client, a global and renowned law firm, is currently seeking a

 

Receptionist (m/f)

Full Time in Frankfurt

 

Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.

 

Responsibilities:

As a receptionist of this prestigious law firm you will alongside -5 other colleagues - cover the Reception from 8:00- 22:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:0

  • Processing incoming phone calls
  • Welcoming clients and visitors to the office
  • Ensuring tidiness and a good standard of housekeeping in the reception and other client areas.
  • Ordering and preparing catering for client meetings.
  • General Office Duties
  • Developing and maintaining relationships with client representatives  
  • Checking meeting rooms and the office in general in order to ensure presentable and tidy space.

 

Requirements:

My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include:

  • Very good written and verbal communication skills
  • Pleasant, approachable and professional "can do" attitude.
  • Strong ability to develop and maintain excellent relationships with the team, internal and external customers
  • Fluent German and English (both written & spoken)
  • Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity
  • A hotel or office orientated education
  • A professional attitude and lots of common sense
  • Ideally a minimum of 2 years experience in a similar role or office environment

 

Why Apply?

As new member of the reception team you will

  • Have the opportunity to work at an international organisation and use your English everyday
  • Be part of a great team
  • work in the heart of the city
  • training /educational opportunities

 

Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you!

If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.

 

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

Calling All Graduates - Amazing Opportunity with Fantastic Technology Company

Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology Organisation.  

This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion.

This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation.

What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions.

Clients are small and large, far and wide, there is so much opportunity.

The DACH market is growing so be part of that growth,

This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently.

Your responsibilities:

As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities

  • Making outbound calls to prospects who have already expressed an interest in learning about the technology
  • Talk through the technology with the prospect and explain how it can benefit their business
  • Make contact with potential new clients
  • Present the technology via Webex or similar
  • Clarify confirmed interest from the prospect and forward to the Account Executives to close the business
  • Schedule appointments for Account Executives
  • Record information in  the CRM system

Your Profile:

  • You have recently graduated with a Bachelors level Degree
  • You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role.
  • If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills.
  • Don’t have any experience but recently graduated, lets talk!!
  • Fluent German and English is essential

Your Benefits:

Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big!

Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US

This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team.

Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you!

Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.

To enquire about other vacancies please visit our website at www.eurolondon.com

 

Czech CRM Executives-Limerick, Ireland

Czech Customer Service Representative - Limerick, Ireland

DESCRIPTION
Are you a ready to start a new career in Limerick? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP.

FULL RELOCATION: Flight and 2 weeks hotel paid by the Company

JOB DESCRIPTION
As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English.
The role consist in handling and responding to end-users' requests through multiple contact channels

It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

REQUIREMENTS
*Native level of Czech B2 level of English
*Politeness, courtesy and good communication skills.
*Time management and multitasking abilities.
*Ability to work in groups.
*Flexibility in working hours and ability to work in shifts.
*Software skills.

WHAT'S ON OFFER FOR YOU
Basic Salary: €25000 PA
*Paid training to keep you up to date on products and procedures.
*Excellent career advancement opportunities.
*International working environment.
*Company-organized festivals, parties, excursions etc. throughout the year.


For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

Dutch or German CRM Agents - Ireland

Dutch or German Customer Service Representative - Limerick, Ireland

DESCRIPTION
Are you a ready to start a new career in Limerick? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP.

FULL RELOCATION: Flight and 2 weeks hotel paid by the Company

JOB DESCRIPTION
As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English.
The role consist in handling and responding to end-users' requests through multiple contact channels

It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

REQUIREMENTS
*Being native level in Dutch or German B2 level of English
*Politeness, courtesy and good communication skills.
*Time management and multitasking abilities.
*Ability to work in groups.
*Flexibility in working hours and ability to work in shifts.
*Software skills.

WHAT'S ON OFFER FOR YOU
Basic Salary of €25000 PA
*Paid training to keep you up to date on products and procedures.
*Excellent career advancement opportunities.
*International working environment.
*Company-organized festivals, parties, excursions etc. throughout the year.

For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

Customer Service - Multilingual

Multilingual Customer Support

Are you looking for a new challenge?

Are you fluent in in French, English and Italian or Spanish and enjoy dealing with people and being part of a team?

I am currently recruiting for a successful pharmaceutical company that helps people live a better life. They are looking for French speakers who speak as well Italian or Spanish and are customer oriented.

Responsibilities:

To lead and manage end to end customer service activities
Manage global service provider for managed access programs
Customer order & service management
First point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders
Work with internal stakeholders to resolve customer questions and issues
Installation process coordination
Coordinate the delivery, installation, and training for new instruments between sales, logistics, finance, technical & clinical service
Customer service KPI development & monitoring
Customer service process development
Identify gaps in the current process landscape
Develop cross-functional processes to improve customer service delivery
Requirements:

Bachelor's degree in business, logistics, supply chain management, or related field.
3 years experience in a logistics, supply chain, and/or customer service function in the healthcare industry
Ability to influence without formal authority.
At ease with Microsoft Office suite. Advanced knowledge of Excel is a plus
Experience with operation of ERP systems
Language requirements: English, French and/or Italian and/or Spanish

Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

German Customer Service Support

German Speaking Customer Support

Are you looking for a new challenge?
Are you fluent in in German and English and enjoy dealing with people and being part of a team?

I am currently recruiting for a international, well-established company.
They are looking for fluent German speakers to join their customer service team.

Job description:
- Manage inbound telephone calls as a representative of the brand.
- Process orders from a range of customers in a timely and effective manner.
- Respond to customer's inquiries by phone, email, and letter in a professional manner.
- Develop a key relationship with both internal and external.
- Manage customer data through internal systems.
- Provide administration support to the German-based field sales operations team.
- Assist the German field sales team in the preparation of customer specification sheets and customer set up.
- Maintain excellent product knowledge on the entire product assortment.

Skills:
- Bilingual in German and English.
- Must be able to translate between English and German.
- Must be dynamic and comfortable working in a very small, hands-on team environment.
- Confident communicator who can interact directly with the business and consumer in both English and German.
- Friendly and supportive to all internal and external customers.
- Ability to commute to and work in a Luton-based office environment.
- Experience and confidence in using Microsoft packages ie. Word, Excel, Outlook.
- Strong skills in numeracy, communication (both written and verbal).

If you feel you have what it takes to be successful in this role, please do send your CV to Silvia Midoni (s.midoni@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
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