Our client is looking for a Customer Success Specialist within the field of accounting software. This role suits candidates with experience in operations, project and change management. You should be data driven with the ability to translate customer issues into tangible stories that engineers and product teams can use to develop new solutions.
You will troubleshoot, understand, and collect data on complex issues working towards resolution with engineering and product teams.
This role is pivotal in accelerating product features or workflows enhancements to support Customer Success specialists in their daily job with customers. You will ensure a fluid communication regarding escalations, issue resolution, and own testing and communication back to the Customer Success team before releases and launches.
You will also help run experiments, lead projects that provide insights and learnings on customers’ behaviour. You will consistently demonstrate good judgment in selecting methods and techniques for obtaining solutions to solve big customer problems. You will act independently in determining methods and procedures on new assignments.
Specific responsibilities include:
Salary approx. 45K€
Please send your CV to firstname.lastname@example.org
Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.