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Technical Support Team Manager

Are you an experienced technical leader with experience leading support teams in financial or payment transaction technology environments? A strong problem solver with excellent communications skills in French and English ? Experience improving diverse teams ? If so, Euro London Appointments may have the ideal opportunity for you in a leading payment technologies company !

Our client is currently looking for a talented Level 2 Technical Support Manager to join their team in their Paris office , responsible for the management of the 2nd Line Support team supporting a market leading SaaS Retail Platform providing well-known retailers across France, the UK and Australia with a gateway for transactions.

The L2 Manager will co-ordinate closely with the L1 team and Level 3 specialist teams :( Infrastructure, Platforms, DBA and Network) and R&D teams in order to fulfil Service Level Agreements with clients.

The chosen candidate will have responsibilities including the following :

*Ensuring that customers tickets escalated to L2 are resolved in a timely manner, meeting SLAs with the right level of response.
*Reducing ticketing delays.
*Improving and facilitating the support process and setting-up standard procedures.
*Improving problem resolution times.
*Ensuring that tickets escalated to L3 and R&D are followed up to completion.
*Supervising the Real-time business monitoring tool.
*Ensuring that new services /offers are 'Production Ready'
*Managing Customer Escalations and Communications to Management.
*Owning the SaaS software application ticketing system.
*Ensuring all documentation is completed up to date and acted on.
*Developing the shared 'knowledgebase'
*Providing on a monthly basis the relevant KPIs to management.

Technical Skills /Competencies required

*Software Support background including databases knowledge in a Linux environment.
*Good understanding of technology, SaaS products ( ideally) and services in a commercially oriented environment.
*Understanding of Network technologies and protocols, computing environments including Linux, Postgres, SQL, LAN/WAN, IP/NAT routing etc…
*Knowledge of ITIL processes for IT Service Level Management is a significant advantage.
*Solid skills in problem resolution analysis.
*Knowledge of JIRA and Grafana would be an advantage.

Behavioural/Soft Skills required

*Client and Business focus
*Committed, Self-motivated, determined and enthusiastic individual with a positive 'can-do' attitude.
*Ability to work autonomously within a team environment.
*Strong personality to challenge decisions when required.
*Experience in improving remote and on-site multi-geography teams and developing them with team members with different levels of experience is essential.
*Ability to work under pressure at times with the ability to set and manage priorities.
*Ability to work with internal and external clients in an international workplace and business environment.
*Strong interpersonal skills in working with developers, systems engineers and other technical specialists.
*Advanced or fluent communications skills in English and fluent French.
*Able to translate technical language and concepts to non-technical audiences.
*Attention to detail and quality of work.

Education /qualifications

*Degree in Computer Science, Engineering, Software Engineering or similar
*Long-term experience in IT Operations Management functions
*Experience highly advantageous in Electronic Payments or Telco environments
*Knowledge of ITIL processes
*Fluent French , Advanced or Fluent English required. Spanish beneficial.
*Experience in working with Senior Management
*Experience in managing client expectations and communicating with executive level clients.

As a progressive company with an open , diverse and multicultural working culture our client can offer an inclusive working environment which offers excellent career progression prospects into other divisions and functions within an environment where great employees and cutting-edge technology are at the heart of the company's mission.

Implementation & Project Manager - e-commerce

Our client is a global player in the field of multi-vendor e-commerce platform solutions. The solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months.

As an Implementation Manager, you will be in charge of the integration of the Platform on the customers' website or application, up until the launch of the Marketplace. Customers are typically major accounts (CAC 40 etc).

Your expertise will be used to support the client and its technical partners’ team (Internal team, Integrator team, third-party solution, etc.) in the deployment of the solution, technical assistance and user training. In this context, you will set up a project methodology according to the clients specificities.

You will work closely with the Account Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team:

- Analysis of the existing Customer’s technical solution (architecture, features, etc.)

- Definition of the Technical scope

- Support and assistance, demonstration and integrators training (IT services company, integrator, technical customer team) and operational users

- Planning and prioritization of integration activities

- Coordination of different internal and external stakeholders

- Writing specifications and documentation on specific features

- Reporting to the Project Director

 

Required Skills:

- Technical Project Management Expertise with focus on budget and planning management, ideally within an e-commerce environment

- Good knowledge of web technologies and programming languages (HTML, JS, JSON, API Rest)

- Good knowledge of SaaS, Jira, and other project management tools

- Bilingual French / English

- Ability to solve complex problems

- Be proactive / Demonstrate leadership

- Excellent level of oral communication and enjoy teamwork

- Excellent sense of organization

 

Why work for the company?

Hyper-growth company

Company awarded many times for its innovation

Advanced technologies, strong technical expertise

Great prospects for evolution

Company deploying internationally

Real atmosphere and corporate culture

A great human adventure!

 

Salary: 50K€

Please send your CV to m.collins@eurolondon.fr

Please note that only shortlisted candidates will be contacted and that valid working papers are essential.

Project Manager - Software

Our client, leader in enterprise software solutions (systems, service and security management) is seeking a Project Manager for their French team.

As a project manager, you will work closely with your clients and the implementation team to coordinate and manage all aspects of a given software implementation project from beginning to end. You will serve as the single point of contact for the customer and will manage stakeholders at all levels. You will manage the quality, time, cost, scope, risk, and resources of each project to ensure a predictable and successful outcome. The role involves extensive interaction with Sales, System Engineering, Product Development, Support and other members of cross-functional teams. 

 

ESSENTIAL JOB DUTIES:

 

  • Coordinate the planning and delivery of products and services as defined within the project statement of work.  Manage project teams working either remotely or onsite during the delivery of complex and/or large implementations.
  • Collaborate with customers to develop project objectives, including scope of work and project schedules.
  • Identify, track, and monitor project-related issues, scope, changes, variances, risks, and contingencies during implementation.
  • Monitor and document the progression of projects-to-schedule and present technical reports to project stakeholders.
  • Manage communication between the various project stakeholders throughout the life of the project, including recurring project status meetings and daily communication as necessary.
  • Act as a point of escalation for all Services Engagement activity across EMEA South
  • Build and maintain relationships with a range of stakeholders in the business

 

PROFILE REQUIRED:

  • Previous experience as a Project Manager in an international software organisation
  • Bilingual French / English
  • Must demonstrate excellent interpersonal and communications skills 
  • Must have previous experience managing time and schedules, making decisions, prioritizing tasks, analysing and organizing projects  
  • Previous experience with Project Management methodologies e.g. PMP or PRINCE 2 or equivalent, and project management software are a plus

 

Preferred:

  • Prefer previous knowledge of Service Manager (ISM), CRM or ERP systems
  • Prefer to have the ability to scope and define user requirements
  • Previous experience with designing and/or improving business processes

 

Salary: 60K€

Please send your CV to m.collins@eurolondon.fr


Please note that only shortlisted candidates will be contacted and that valid working papers are essential.

 

Talent Acquisition Recruiter - 8 month CDD

Our client, a NASDAQ-100 tech company is seeking a bilingual French / English Senior Talent Acquisition Recruiter for a duration of 8 months (June 2018 - January 2019).

Offices are based in Saint Denis and Pantin.

This position is responsible for managing the full cycle recruitment process and executing the Talent Acquisition Strategy for the assigned client group in France, Switzerland & Italy.

You will guide and facilitate the hiring managers and team to a successful hire, deliver the resourcing policies, framework and processes. In this role you will also be driving constant external market awareness to build and maintain the company as the employer of choice.

Your responsibilities:

  • You will consult and guide hiring managers on the Hiring Process to ensure an efficient, accurate and high touch candidate recruiting and onboarding experience
  • You will collaborate with HR Business Partners on role grading, internal talent, shortlist candidates, coaching opportunities
  • You will develop and apply sourcing strategies to ensure a strong candidate flow
    You will further screen and interview candidates to assess skill and culture fit
  • You will closely partner with your hiring managers to ensure interviews are prepared and conducted efficiently and professionally
  • You will facilitate the debriefing process towards a recommendation
  • You will Negotiate offers by partnering with hiring managers, senior management, and other groups as necessary
  • You will extend the offer and manage candidate experience
  • You will uphold compliance with all legal and professional standards and ensure they are followed during the hiring and onboarding processes

Profile required:

  • You are an experienced Inhouse Recruiter, relevant industry experience in the IT environment is a plus
  • You have proven to deliver recruitment successes in a fast moving and competitive candidate market
  • You have strong communication and interpersonal skills
  • You are fluent in French and English
  • You are a creative, passionate team player.. and would like to join us?

Salary: 42-50k€ + mutuelle, tickets restaurants, RTT, CE

Please send your CV to m.collins@eurolondon.fr


Please note that only shortlisted candidates will be contacted and that valid working papers are essential

 

Executive Assistant to VP Sales - 6 month contract

Our client, an international software company,  is seeking a PA for a 6 month maternity leave contract.

Working in the La Défense office this role is focused on providing general administrative support to the VP of Sales EMEA-South, supporting four Regional Directors when required and providing general office management.  This includes supporting the Sales team and managing training and administrative tasks for Finance, Marketing and HR.  This is a wide-ranging and responsible role requiring strong administrative‚ IT‚ organisational and communication skills and a proactive 'can-do’ attitude.

 

The main activities are:

  • Support to VP sales: diary management, travel arrangements etc.
  • Office Management: being the key point of contact with the various office service providers, including the cleaning company, office suppliers, etc. and undertaking general mail management and  administrative management for the French office
  • Customers and Suppliers: Development and monitoring of suppliers budgets, negotiation with suppliers and tracking of invoices and payments
  • Administrative: Undertaking travel arrangements for the different team members as required as well as management of correspondence, including emails and letters in French and English, and  organizing internal and external events

 

The post-holder must be able to maintain confidentiality at all times and should be used to dealing with senior staff.  The post-holder should be capable of quickly gaining good knowledge of the organisation and the role of the VP and Directors.

 

Other responsibilities include:

  • Gatekeeping incoming calls and dealing with emails
  • Raising purchase orders in SAP
  • Liaising with clients and external agencies
  • Booking hotels, flights, rooms
  • Reconciling invoices

 

Profile required:

Experience as a PA / Executive Assistant / Office Manager

Bilingual French / English

Previous experience of working in a standalone administrative position, working at all levels within and external to an organization

Ideally a background working within an IT/Software sales environment, although this is not mandatory

The role can either be full time (5 days per week) or part-time (3 days a week Monday-Tuesday-Thursday), depending on candidate preference.

 

Salary: 38-40K€ for a full time position

 

Please send your CV to m.collins@eurolondon.fr


Please note that only shortlisted candidates will be contacted and that valid working papers are essential.

 

Recruiter - South of France

Interested in a life in the sunny South of France? If you are enthusiastic about IT Contractor Recruitment and speak fluent French and English then this could be the role for you!

Our client is a well established and successful recruitment consultancy specialising in Engineering and IT contractor recruitment (SSII). They are looking to further expand their offices in Sophia-Antipolis on the French Riviera and are looking to hire a Delivery Recruitment Consultant.

You will be mainly focused on sourcing and interviewing candidates as well as coordinating the candidate/client recruitment process:

  • Taking job descriptions, understanding profiles required (mainly IT profiles or engineers)
  • Sourcing : job boards, social networks, events
  • Writing and publishing job adverts
  • Identifying and qualifying potential candidates, technical tests
  • Conducting telephone and face to face interviews
  • Arranging client/candidate interviews
  • Follow up with candidates and clients, manage offer negotiations

You will recruit for clients across France from Monaco to Montpellier to Toulouse to Paris.

 

Skills and Experience required:

  • Experience as a junior recruitment consultant / resourcer, ideally in the IT or engineering sector (SSII)
  • Bilingual French/English
  • Strong knowledge of candidate sourcing tools (job boards, social networks)
  • Strong interpersonal skills, good team player

 

Salary: 22-25K€ basic + uncapped commission (package approx. 35-45K€)

CDI

Cadre

Benefits: Mutuelle, tickets restaurants, laptop, holiday bonus

 

Please send your CV to m.collins@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application. However, due to the high volume of CV's we receive, we are only able to respond to applicants whose profiles match with our Clients’ requirements.

 

Business Developer - UK market

Our client is a rapidly expanding and highly innovative e-commerce start up.

After 4 rounds of fundraising and excellent results (2 to 180 employees in less than 5 years, 60M€ investment raised in 2017…), they are currently in a phase of acceleration to become the leader in the distribution of their field of products on the web in Europe.

Today, they are present in 6 countries: France, Belgium, Spain, Italy, UK and Germany.

Responsibilities:

As a UK Business Developer, you will identify and acquire the UK online-sellers, analyse their offer and introduce the means to increase their sales.

You must have a good knowledge of a B2B sales processes, equipped with a strong analytical mind-set and good interpersonal skills. You must be able to identify and recruit future partner sellers with strong potential for high volume sales on your website. A native level of English is essential.

Main tasks:

  • Hunting, hunting, hunting of UK sellers with high potential for the UK platform.
  • Good follow up of sales opportunities.
  • You will benchmark the range of sellers and analyse the potential for the product catalogue.
  • You will overcome each obstacle autonomously, with innovative solutions.
  • You will negotiate and get the best conditions to make the partnership as successful as possible.
  • Integration and reporting of performances.

 

Your profile:

You must be passionate about Selling and Business Development B2B and the world of start-ups.

  • A native level of English is obligatory
  • Successful experience in B2B sales
  • Autonomous, business driven, strong rigour in the workplace
  • Ease at negotiation and commercial relation

 

Salary: 35K€ + 5K€ bonus

Please send your CV to m.collins@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application. However, due to the high level of CV's we receive, we are only able to respond to applicants whose profiles match with our Clients' requirements.

 

 

Lead Generation Executive

Our client, an American software editor is seeking a Bilingual French / English Lead Generation Executive to prospect and generate qualified sales opportunities.

Key Responsibilities:

  • Generation of qualified opportunities for the sales team via telephone prospection
  • Ensuring that leads (e.g. from campaigns and events and inbound enquiries) are followed up in an effective and positive way to generate the highest possible conversion rate to sales opportunities
  • Identifying new target contacts and prospects for sales
  • Engaging with the sales teams to ensure that opportunities are of an acceptable standard and to gain feedback on quality
  • Engaging with the marketing team to gain understanding of market messages and to contribute to the development of propositions that are appropriate for telephone prospecting
  • Managing an on-going pipeline of contacts that have the potential to turn into opportunities in the future
  • Meeting monthly and quarterly targets

Profile required:

  • Experience of inside sales / telesales / telemarketing: calling senior people within medium to large-sized organisations working across a range of departments including IT (mainly), HR, Facilities and Customer Service, Finance
  • Experience of working on B2B technology outbound lead generation
  • Meeting opportunity generation targets
  • Experience of interacting with:
  • Senior level prospect contacts
  • Sales teams
  • Marketing teams
  • Accurate and timely management and administration of leads and activities through the company’s Customer Relationship Management system
  • Bilingual French / English

Salary: 30K€ basic + uncapped commission (package approx. 50K€)

Please send your CV to m.collins@eurolondon.fr

Thank you for applying to Euro London Appointments. We aim to respond as promptly as possible to your application. However, due to the high volume of CV's we receive, we are only able to respond to applicants whose profiles match with our Clients' requirements.

 

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