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  • Are you a Dutch speaker in or near Buckinghamshire looking for new opportunity with a company that not only offers fantastic benefits, but also offers excellent opportunity for progression? We have a new exciting opportunity with one of our clients for a candidate who is able to speak fluent Dutch and has solid customer service experience. The client not only looks after their employees very well, but also offers a competitive salary with a 10% bonus every year. Requirements: - Fluent Dutch - Office based customer service experience preferred - Excellent communication skills - Ability to work successfully in a team Your main responsibility will be to resolve and log incoming enquiries via email, telephone and live chat. You will aim to take possession of this enquiry or issue and make sure you follow it through to a resolution. You will also be expected to: - Find trends in problems - Escalate queries to the relevant department/team - Ensure that incoming queries are properly logged This is not a technical position but we are looking for someone with experience working in a fast-paced customer service environment. So are you ready to take the next step forward in your career ? There is only one vacancy, which means only one lucky candidate will have the chance to join this fantastic company. If interested, please either apply with your CV, call on 0207 029 3751 or email t.chau@eurolondon.com I look forward to receiving your application

  • German speaking Senior Marketing Operations Manager (Customer Loyalty Marketing Specialist) Our client, one of the fastest growing fast food franchise networks in the world, is looking for a Senior Marketing professional, who will lead and ensure the operational delivery and the success of a brand new customer loyalty initiative across all European markets. For this role, they are offering up to 80K base salary, plus bonus and brilliant benefits. The role is based in High Wycombe, working from home if needed is possible. The successful candidate will become part of an incredible success story and benefit from excellent training and rapid progression opportunities. Help with relocation from Germany to the UK could be offered to the right candidate! The role holder will have responsibility and accountability for the day to day operational performance of the new programme across all markets and ensure delivery meets all required metrics and KPI's. The execution and delivery for all marketing campaigns across markets will also be entrusted to you while you ensure that all key stakeholders are kept informed. Alongside the Head of Customer Loyalty, you will co-create overall strategic loyalty vision, goals and map out prioritised products and propositions. The new Marketing Operations Manager will also be managing 3 team members. You will set their objectives, measure their performance and on-going development. 20%-30% travel will be required in this role. The successful candidate will have prior Customer-Loyalty, Marketing and CRM experience. Retail/QSR/Franchise knowledge are a plus. Strong stakeholder management skills are essential. Great presentation skills, an analytical mind and project management experience will help the role holder a great deal. The new Senior Marketing Operations Manager will have lead, motivated and developed teams before. And last but not least: FLUENCY IN GERMAN & ENGLISH is a MUST (additional French language skills would be an advantage). If you can identify with all of the above, please do contact Haris B. Bates (h.bates@eurolondon.com , phone 44 207029 3799, for more information or simply apply online; the role is live and there's a desk waiting and following a 2 stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • New opportunity for a Spanish, French or Portuguese Speaker for Telephone Account Manager Team Leader The role involves: - Coaching, training and driving performance of a team of 6-7 Telephone Account Managers (TAMs) responsible for around 1,500 Overseas Estate Agency customers. - A key part of the TAM team leader role is to support the strategic direction of the business, demonstrate leadership, act as a role model and support company values across your team. Account management is a critical customer facing role that combines telesales, account growth and retention. Ideal Candidate will have: - Managed a team of people and has experience of coaching and training Account Managers to a high level. - Experience in Account management (Travel, Tourism, Hospitality industry) set up that focus on growth and retention Comfortable with numbers and targets and can focus and motivate a team to achieve them. - Works well with other key stakeholders and can confidently deliver key information. - Will ask for help where required. - Has high expectations of great performance in their team and is relentless and tenacious in pursuit of it. - Able to integrate in to a hardworking and dynamic Team Leader group and contribute from day one. - Has a track record of exceeding sales targets. If you have a good account management experience and have managed a team, this might be your next challenge, please click apply now or give me a call for a quick chat on 0207 029 3799. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Are you a Portuguese Speaker and interested in using your Sales experience to Help People Make the Right Move? UK's Largest Property portal located in Milton Keynes is looking for an Overseas Telephone Account Manager to manage the Portuguese Market by Building Customer Relationship and Focusing on Providing the Best Possible Experience for Home-Hunters and Customers. In your role as an Account Manager, you will Build Customer Relationship and Understand their Goals, Challenges and Needs in order to Resolve Problems and Provide Solutions. Additionally, you will be Identifying Training Opportunities and Conducting Relevant Training. The Success in this role is measured by the Achievement of Customer Satisfaction Targets and Identifying Sales Opportunities to Grow the Market. You'll be comfortable doing business in Fluent Written and Spoken Portuguese and English; this includes establishing and building Key Customer Relationships and Identifying New Business Opportunities. You have a Consistent Over Achieved Sales Targets in an office-based environment and feel Confident to use Data Analysis to explain the Value of Products and ROI. If you have some initial experience in Sales (work, internships, degree etc.), Fluent in Portuguese and are a Passionate Initiative-Taker then get in touch with me to discuss further. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Are you a Spanish Speaker and interested in using your Sales experience to Help People Make the Right Move? UK's Largest Property portal located in Milton Keynes is looking for an Overseas Telephone Account Manager to manage the Spanish Market by Building Customer Relationship and Focusing on Providing the Best Possible Experience for Home-Hunters and Customers. In your role as an Account Manager, you will Build Customer Relationship and Understand their Goals, Challenges and Needs in order to Resolve Problems and Provide Solutions. Additionally, you will be Identifying Training Opportunities and Conducting Relevant Training. The Success in this role is measured by the Achievement of Customer Satisfaction Targets and Identifying Sales Opportunities to Grow the Market. You'll be comfortable doing business in Fluent Written and Spoken Spanish and English; this includes establishing and building Key Customer Relationships and Identifying New Business Opportunities. You have a Consistent Over Achieved Sales Targets in an office-based environment and feel Confident to use Data Analysis to explain the Value of Products and ROI. If you have some initial experience in Sales (work, internships, degree etc.), Fluent in Spanish and are a Passionate Initiative-Taker then get in touch with me to discuss further. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Passionate about learning new technologies and keen to apply your support skills in a company that can nurture and developer your talent ? Fluent in German and English and want to use your languages to benefit hundreds of customers across the German speaking regions of Europe ? Eager to join a welcoming, friendly team that value collaboration and training ? If so , look not further ! Euro London Appointments is currently recruiting for a leading Support company based in South East Buckinghamshire and focused on supporting the franchises of one of the world's biggest privately held restaurant chains. The company was set up to provide dedicated support for the franchise stores and offers an excellent opportunity to progress your skills in specialist technologies used by the restaurants , as well as associated infrastructure technologies. You would be involved in providing support to DACH region and UK customers, logging incidents, resolving basic to complex problems using strong troubleshooting skills, responding in a responsive and timely manner to ensure that the franchises can rely on a high quality of support. Responsibilities *Using analytical and problem solving skills to resolve issues. *Providing IN STORE technology support e.g Card payment solutions , POS software /hardware, receipt printers and basic Networking. *Providing pro-active IT/POS support to the franchisees. *Keeping all unresolved tickets updated regularly on their case progression . *Co-ordinating and reporting on the relevant investigative feedback and responses to store staff and franchisees. *Escalating to more senior team members when required. *Alerting the necessary parties internally in the event of business critical issues being identified. *Maintaining an excellent level of customer service ethic at all times. *Representing the values of innovation, teamwork, honesty, responsiveness and professionalism that are at the heart of our client's business. *Being available, after your probation period, to work 1 in 4 weekends to attend out of hours critical calls. Skills and experience required *IT related experience or background at 1st Line Level or initial experiences working with some of the technologies below and a strong desire to build a career in IT. *Fluency in German and English, written and spoken. Additional skills in Polish would be beneficial but not essential. *Previous experience of providing telephone, remote and email based support. *Technical experience including MS Windows 7/10, printer set-up, installation and configuration. *Experience working as part of an IT Support team. *Engaging communications skills. *Ability to take initiative when required ( after initial training on specialist systems and on the technologies above) *Ability to adapt your communications to non-technical users. *Ability to follow procedures. *Calm under pressure. *Shows attention to detail. *Strong problem-solving skills. Our client offers a comprehensive salary and benefits package including an emphasis on rewarding outstanding service, recognising achievement and investing in the health and well-being of their staff through a wide range of benefits. Furthermore, if you're someone who is keen to learn and improve our client can offer a wide ranging training programme and continuous learning in a welcoming international team. Salary offer available on request.

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