We are looking for a Mandarin speaking Application Support Analyst to work in Central London, 40 hours a week, nights shifts, working hours: 5 out of 7 days a week, 15:30 to 00:00(extra £20 allowance per shift), or 23:30 to Fri 08:00(extra £40 allowance per shift) with 1 hour break. You will be paid £28k basic salary and £20 or £40 allowance per night shift.
What you will be doing:
*Proactively monitor the production services.
*Provide first line support to customers.
*Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
*Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
*Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
*Work with the UAT team to test new clients to agreed standards during the on-boarding process.
*Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the service.
*Work with, and communicate to, all customers and internal technical staff during implementations.
*Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
*Good technical background. Most desirable is the experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.
*Application support and operations in a client facing, financial environment.
*Experience of project delivery life cycles, in accordance with industry best practice. An understanding of ITIL is beneficial.
*Knowledge of Salesforce is an advantage.
*Fluent in Mandarin and English
If you think you have the right experience for in this role, please apply with your CV, email firstname.lastname@example.org or call on 0207 029 3799. I look forward to hearing from you