This firm is breaking down the barriers that stop Europe's small businesses from accessing finance. Traditional banks have slow application processes, inflexible terms and burdensome criteria. In contrast, they use cutting-edge technology to offer flexible access to credit with a rapid application process and a decision in hours.
Their customers include everything from cafés to salons to solicitors. Along the way they have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, they 're still near the start of their journey!
They really love their customers, they want them to have the best possible experience. They understand that financial matters can be confusing and frustrating for small businesses, so the Account Managers work hard to understand customers' financial needs and determine how they can most effectively support them in achieving their business goals. The Account Managers are passionate about building and nurturing successful long term relationships with customers based on service and trust. They use relevant data to provide customers with the best possible customer service and create a truly enjoyable customer experience.
Your responsibilities will be to:
1.Be the customer champion
2.Nurture a portfolio of existing customer relationships to achieve long-term customer retention
3.Support customers through the renewal process expediently
4.Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals
5.Proactively guide customers through the process and ensure the business exceeds their expectations; effectively addressing customer concerns and issues
6.Liaise with various teams to achieve the best outcome for the customer
In addition, part of your responsibilities will include driving change across the business through rethinking processes and by giving and receiving structured feedback to ensure the business always provides customers with the best possible experience.
You will need:
*A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus.
*Educated to degree level, or equivalent experience, in a business related field
*Strong communication & listening skills with excellent telephone manners and a passion for serving customers
*To be proactive, motivated, and metrics-driven: they work in a fast-paced environment
*Good time-management and multitasking skills
*The ability to "think outside the box" to make suggestions that will help improve products, systems and processes
*A proven ability to explain complex products and services to consumers
*Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick
*Attention to detail and the ability to spot missing data from a mile away
*Fluency in German to a native level
*A smart, fun and internationally diverse team - together, they represent over 35 different nationalities
*Company retreats in great locations - they have at least two per year in places like the French Alps and Spain
*A fantastic office space in central London
*Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs - such as climbing, chess, cycling, football, running, boxing, etc
*Regular novelty perks such as free massages, which can be proposed by anyone in the team
*Plenty of drinks and snacks
*Cycle-to-work scheme for great value bikes
*Company-wide talks with internal and external speakers
*Enhanced maternity/paternity leave and shared parental leave
*Stock options for all employees after 6 months with the business
*25 days holiday a year, plus all UK Bank holidays, plus a day off for your birthday
*The opportunity to give your time to support a charity of your choice, via a paid volunteering day
*Additional leave so that you can take more time to go travelling or to study outside of your holiday allowance
To apply for this position please send a copy of your CV in English and as a word document to: email@example.com
Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com