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Fraud Operations Team Lead - Ireland

Fraud Operations Team Lead - Ireland


Key Responsibilities
*Oversee day to day operations of the Fraud team in Ireland
*Build a culture of ownership and accountability across the team, consistently raising standards
*Supervise, train and motivate to get the best out of the team
*Assist with hiring, training and coaching new team members
*Find existing fraud trends by analysing accounts and transaction patterns
*Identify ways to improve processes with ability to coordinate with product, technology and analytical teams to implement
*Willingness to step in and do team tasks, as required; includes:
*Identifying and detecting suspicious orders by interpreting large, complex, sensitive data using an array of cutting edge systems and methodologies
*Reviewing and categorizing buyer payment disputes to prevent future fraud

Experience, Knowledge and Skills
*Relevant experience in managing an operational team, ideally in a high growth environment
*Proven ability to manage a workforce to deliver ambitious operational results
*Strong work ethic with a "can-do" attitude; very motivated and pro-active
*Hands on and enthusiastic leadership style with excellent interpersonal skills - can connect with staff at all levels and effectively manage change
*Data driven decision maker
*Thrive in a fast paced, challenging environment
*Experience working in the fraud prevention/revenue protection industry or with SQL is a plus
*Eligible to work in Ireland


Benefits that apply:
-Health insurance
-Relocation package (one-way flight, 2 weeks accommodation)
-Ability to travel to my client's offices globally
-Opportunities to manage the global fraud team
-20 days annual leave 9 bank holidays



Consultant

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Andrian Andrianov

Team: Customer Services and Contact Centre Division

I specialise in permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in Spain, Greece, Czech Republic, Ireland and UK.

Languages: English, Bulgarian and Turkish

I’ve been at Euro London since: November 2018

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