We are partnering with an international medical devices company focused on women’s health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany.

We are recruiting a Service Contracts Specialist – w. German and English for the DACH region. The role is to be based in their new German HQ in Berlin and is offered as a hybrid role with 3-4 days in the office and 1-2 days optionally in a home-office.

Service Contracts Specialist (m/f/d) – German & English

Permanent, full time contract // Berlin

As the new Service Contracts Specialist, it will be your responsibility to provide administrative support in the areas relating to the services of the medical devices. This will include managing the service offers to ensure they are relevant for the market and making sure that the contracts are renewed in a structured manner and in advance of expiration.

Your new responsibilities will include:

• Managing and overseeing new contracts as well as contract renewals
• Provide customer support and professionally respond to inquiries
• Work closely with the Key Account Managers on new maintenance deals and warranty conversions
• Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
• Manage customer requests for contract amendments, merges, cancellations, and transfers
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved

Your qualifications and experiences

• Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc.
• Any experience in contract management is of advantage
• Ability to problem solve
• Reporting skills – ability to use an ERP system
• Good MS Office know-how
• Good documentation skills
• Good planning and time management skills
• Fluent German and a good level English

Your new employer and how to get in touch

This is a great chance to work for a large international corporation and I would be happy to receive your application! To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 352950. Alternatively call +49 (0)69-21932-218.