Field Application Specialist in CERVICAL HEALTH (100% Home Offce) - North Eastern Germany

 

Our client, a major Medical Technology player focusing on women’s beauty and health is expanding their presence in Germany and is looking for a Field Application Specialist in CERVICAL HEALTH to join their team. This 100% home office position will cover North Eastern Germany.

As a Field Application Specialist, you will be involved in and responsible for on-site installation, customer training, education and troubleshooting of the Client’s products including consumables, instrumentation and applications. 

The role will support customers in all aspects of product implementation, working alongside sales representatives, coordinating customer adaptation and implementation of technology. 


Key Responsibilities

  • Installation of equipment

  • Education and training on product line

  • Work with sales representatives for standard menu training and implementation.

  • Work with sales representatives to assist with selling process in laboratories

  • Provide troubleshooting assistance and be available for all tech support needs via telephone, fax and computer (e-mail and Internet), and in person.

  • Work independently to coordinate training, troubleshooting and maintenance support to customers while being responsive to customer

  • Support and develop strong customer relationships by acting as a liaison between the customer and various departments with the Company.

  • Monitor and report important activities (technical developments, trends within key accounts, seminars, training sessions, etc.) back to the relevant Company division.

  • Abide by training and complaint handling SOPs to ensure consistency amongst all new and existing accounts

  • Maintain customer database with up to date information on site visits and customer contact information

  • Maintain clear and complete records of procedures to comply with all elements of the Company Quality System relevant to the position.

  • Provide backup for departmental co-workers

  • Represent the Company at conferences, shows, workshops and seminars locally, regionally or nationally, as necessary

  • Conduct in house trainings for co-workers to assist in furthering knowledge of cervical health product line

  • Assist with developing presentation materials for training or customer materials.

  • Provide support to product/clinical studies

  • Represent the Company at trade association meetings to promote products

  • Perform other related duties as assigned ad-hoc by management

Key Requirements

  • Bachelor’s degree in life sciences (Cytology/Pathology) or equivalent

  • Minimum 5 years’ previous experience working in a cytology/cervical health laboratory setting OR related lab experience.

  • Working knowledge of Cytology

  • Fluency in German and English – verbal and written

  • Up-to-date proven experience with automation equipment/instrumentation

  • Successful experience and strong commitment to customer service deliverable activities

  • Ability and willingness to travel in the field each day in accordance with day-to-date duties

  • Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner

  • Proven planning and execution skills

  • Proficiency in Ms Office

  • Strong proven teaching/training skills to transfer knowledge and expertise to others

  • Independent self-starter with positive attitude

  • Able to excel in an environment of multiple changing priorities

  • Ability to interface and work effectively with all levels of the organization, vendors, customers, etc

  • Excellent analytical and problem solving skills

  • Ability to work independently with moderate supervision and with other team members in a cooperative manner.

  • Valid driving licence and passport

Interested in taking the next step as a Field Application Specialist? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de

I look forward to hearing from you!

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com