Our client, a major Medical Technology player focusing on women’s beauty and health is expanding their presence in Germany and is looking for a Field Application Specialist in CERVICAL HEALTH to join their team. This 100% home office position will cover North Eastern Germany.
As a Field Application Specialist, you will be involved in and responsible for on-site installation, customer training, education and troubleshooting of the Client’s products including consumables, instrumentation and applications.
The role will support customers in all aspects of product implementation, working alongside sales representatives, coordinating customer adaptation and implementation of technology.
Installation of equipment
Education and training on product line
Work with sales representatives for standard menu training and implementation.
Work with sales representatives to assist with selling process in laboratories
Provide troubleshooting assistance and be available for all tech support needs via telephone, fax and computer (e-mail and Internet), and in person.
Work independently to coordinate training, troubleshooting and maintenance support to customers while being responsive to customer
Support and develop strong customer relationships by acting as a liaison between the customer and various departments with the Company.
Monitor and report important activities (technical developments, trends within key accounts, seminars, training sessions, etc.) back to the relevant Company division.
Abide by training and complaint handling SOPs to ensure consistency amongst all new and existing accounts
Maintain customer database with up to date information on site visits and customer contact information
Maintain clear and complete records of procedures to comply with all elements of the Company Quality System relevant to the position.
Provide backup for departmental co-workers
Represent the Company at conferences, shows, workshops and seminars locally, regionally or nationally, as necessary
Conduct in house trainings for co-workers to assist in furthering knowledge of cervical health product line
Assist with developing presentation materials for training or customer materials.
Provide support to product/clinical studies
Represent the Company at trade association meetings to promote products
Perform other related duties as assigned ad-hoc by management
Bachelor’s degree in life sciences (Cytology/Pathology) or equivalent
Minimum 5 years’ previous experience working in a cytology/cervical health laboratory setting OR related lab experience.
Working knowledge of Cytology
Fluency in German and English – verbal and written
Up-to-date proven experience with automation equipment/instrumentation
Successful experience and strong commitment to customer service deliverable activities
Ability and willingness to travel in the field each day in accordance with day-to-date duties
Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner
Proven planning and execution skills
Proficiency in Ms Office
Strong proven teaching/training skills to transfer knowledge and expertise to others
Independent self-starter with positive attitude
Able to excel in an environment of multiple changing priorities
Ability to interface and work effectively with all levels of the organization, vendors, customers, etc
Excellent analytical and problem solving skills
Ability to work independently with moderate supervision and with other team members in a cooperative manner.
Valid driving licence and passport
Interested in taking the next step as a Field Application Specialist? If you meet these criteria then please send your full CV via email to Joanne Zechariah at firstname.lastname@example.org
I look forward to hearing from you!
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