You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.
International Operations Manager
Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region.
The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team.
Responsibilities
Service operations:
Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality).
Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines.
Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs.
Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases.
Salesforce administration:
Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved.
Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories.
Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation.
Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce.
Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders.
Projects and process management:
Map the key business processes, document and ensure they are reviewed frequently for updates.
Manage operations planning and reporting.
Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business.
Design and implement the necessary automation of processes and systems across the region.
Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected.
Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes.
Team management:
Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement.
Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy.
Qualifications and experience
Minimum Bachelor's Degree in a business or IT related field required.
Minimum of 3 years of experience leading a diverse group of support functions.
Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience.
Certified Salesforce Sales Cloud and Administrator.
Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques.
Experience in managing teams across different locations, coaching, mentoring.
Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc.
Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).
Consultant
This job has now been filled but you may be interested in:
-
German Client Solution Desk Are you looking for a new challenge? Are you fluent in German and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful financial company. They are looking for fluent German speakers to join their client solution team. Experience is required. What you are going to do: *Provide 1st level support to internal and external users. *Manage email and telephone queries *Work closely with Product, Information Technology, Sales and other groups in the analysis, interpretation. *Utilize internal system (Salesforce Service Cloud) to log issues *Take part to internal projects (Salesforce, metrics, etc.) if and when required. *Produce ad-hoc reports and clients' usage statistics. *Enter sales opportunities into the platform and assign to relevant sales person for follow-up. *Identify, log and pass on leads to Sales /Ratings. What you have to have: *Educated to degree level or equivalent. *Customer focused with an exceptional client service approach. *Broad technical / product / content knowledge and understanding of clients' needs. *Prior experience in a client support role. *Quick learner with excellent attention to detail. *Highly motivated, flexible, proactive, and adaptable to change. *Excellent troubleshooting and problem-solving skills. *Team player with ability to work as an individual. *Excellent organisational and time management skills *Strong written and verbal communication skills. *Fluency in both written and verbal forms of English and German is essential. Other European languages fluency would be a distinct advantage. *Prior experience with Datafeeds, Web based platforms, API or Excel Add-in is a plus. Salary: 35K Working hours: Monday to Friday, office hours Location: Canary Wharf Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.
-
Responsibilities: *You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date. *Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion. *You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found. *Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine. *You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements. *At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return. *You will provide direct support to the Head of Property Management and Property Management team. Requirements *Proficient in Landlord and Tenant law *Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently; *Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp); *Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties; *Fluent in English and Mandarin
-
Are you a determined, enthusiastic, friendly German Polish speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent German Polish to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German Polish English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German Polish English, both written and spoken Min 1 year experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both German Polish English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements
-
Are you a trilingul in any of these languages (English/French/Spanish/Italian) and are you determined, enthusiastic with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluency in 3 of these languages (English/French/Spanish/Italian) to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in (English/French/Spanish/Italian), dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluency in at least 3 of these languages (English/French/Spanish/Italian), both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of at least 3 of these languages (English/French/Spanish/Italian). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements
-
Are you a determined, enthusiastic, friendly German speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Min 1 year experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements