Customer Success Manager

Our client is an international software company working in the field of CRO (conversion rate optimisation), which involves optimising your website and conversion process to get people visiting your homepage to take your desired action, i.e purchase a product/ service, leave their contact details, download a demo etc.

Due to growth in the DACH region, they are now expanding and recruiting a Customer Success Manager for the DACH region to join their growing team in Cologne.  If you are a passionate client services and account manager, this could be the role for you!


Customer Success Manager - DACH

Permanent Position / Cologne


Your new duties and responsibilities

As the new Customer Success Manager, it will be your responsibility to manage the existing client base and build loyalty by creating an excellent relationship with your customers. You will guide and advise the clients on how to best use the software solution.

Once the customer has purchased the software and the solution has been implemented, your role will be to:

  • assist with the onboarding of the client
  • undertake the training of the software to your accounts
  • be the first point of contact for your accounts
  • support the clients in creating and implementing campaigns
  • analyse and identify new areas for optimisation
  • build long lasting relationships with your accounts
  • collaborate closely together with sales, account management and the technical teams


Your profile

The ideal candidate should have the following qualifications:

  • Ideally University degree in Business, Marketing, IT or an equivalent education
  • Experience in a similar tech/ software client services/ account management role
  • Ideally have experience and interest in digital marketing
  • Have knowledge or experience in CRO – conversion rate optimisation
  • Excellent relationship building skills
  • Customer Service Oriented
  • Experience in holding presentations to clients
  • Strong communication skills
  • Fluent German and good English


Your Benefits

Our client is offering you a place within an exciting and growing technology company. This is a great opportunity to further develop your career in client services and account management. The salary range offered for this position consists of a basic fixed salary along with a bonus.

Interested? If you meet these criteria then please send your full application via email with reference 346824 to Karin Furberg at

I look forward to hearing from you!



Karin Furberg

Team: Sales & Marketing - Germany

Languages: German, English & Swedish

About Karin:

Karin has been with Euro London Appointments since 2007 and has specialised on positions in Sales and Marketing. She recruits both junior and senior candidates for roles based across Germany. Having herself moved to Germany from Sweden in 2000, she is in a unique position to understand and be able to assist international candidates coming to Germany looking for a new job and start.