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French and Italian OR Spanish speaking Customer Service Agent

French and Italian OR Spanish speaking Customer Service Agent
Rugby, Warwickshire
(temp to perm)

Please note you need to speak fluent French and Italian OR Spanish in order to be considered for this role.

On behalf of our client, we have a fantastic opportunity for a fluent to native French speaker with additional fluent to native knowledge in either Italian or Spanish. This role is with a truly international company who is a key player within their industry.

This great (temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be able to demonstrate your outstanding language and customer service skills on a daily basis.

You will be working in a beautiful office in with exciting colleagues and a supportive management.

You must be comfortable speaking on the phone and enjoy advising customers. Please note- this is NOT a sales role.

Tasks:
*Resolve customer issues and questions
*Collect all relevant information and agree further steps with the customer
*Constant time keeping, keep you customer updated about potential changes/ delays
*Communication between departments; sales, logistics, finance and more
*Develop relationships with key customers
*Always ensure that the customer is happy
*Database entry
*Escalate situations to your manager if needed

Experience:
*Experience within a customer service role
*Fluent in English and French Spanish OR Italian
*A Bachelors degree is an advantage but not needed
*Experience within an office based customer service role is a big advantage
*Awareness of customer service principles and practices
*MS Office knowledge is expected
*Technical knowledge is an advantage

Skills:
*High attention to detail
*Good telephone manner
*An interest in customer service tasks

This company offers you a really great work environment; please note that you will work within shift hours between 06:00 am to 11:00 pm - Monday to Friday (no weekend work).

They are truly international and you will be able to use your language skills daily. Furthermore, my client is keen to take you on a permanent contract if you perform well.

When going permanent you can expect a salary of up to 23.5k p.a. an additional shift allowance.

If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Rugby - please also specify your language combination.

Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

Consultant

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Josephine Gogler

Team: Temporaries & Call Centre Divisions

I specialise in: All temporary roles across the UK (except London)

Languages: English, German & Spanish

I’ve been at Euro London since: 2015

About me: I have started in recruitment by working in-house for a localization company and enjoyed recruitment so much that I decided to pursue a career in it. Euro London Appointments was my first choice and still is.  I’ve been with Euro London Appointments for more than 2 years, I started off in our Frankfurt am Main, Germany office and since January 2017 I am working in the London office.  

If I were a famous person, I would be: Bill Murray, because I would love to be an 80s Ghostbuster.  

Fun fact: Longest word in German: Nachrichtenübermittlungs­beschleunigungssystem, Meaning: news transfer acceleration system

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