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International Contact Centre Manager

A successful and ambitious e-commerce company are looking for an experienced customer service and call centre manager who wants to lead a period of exciting change. Working with the Head of Customer Services, you will drive the business forward but you are also not afraid to get stuck in with your teammates.

You will be an expert in all of the nitty-gritty workings of a successful contact centre (KPI management, training, SLA, navigating customer engagement software) and you will be passionate about maintaining best practice.

You will also understand the workings of an international environment and how customer service operates in different cultures. You speak more than one language and possess excellent cultural awareness.

A proven track record in the recruitment and training of new teams is also needed. This particular organisation is currently going through an exciting period of growth and has big plans for the rest of 2018 and beyond.

Your background:
- Experienced Contact Centre/Customer Service Manager
- Managed teams of 30 agents and managing a shift rota (weekends & evenings included)
- A motivator who leads by example and is passionate about the development of others
- A fluent to native speaker in English and one other language
- Eagle eyed and great analytical skills for KPI/SLA management
- Interested and up to date with the latest contact centre industry trends and technologies

If the opportunity to manage an international and multilingual contact centre is one that excites you please send your CV to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

Consultant

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Josh McClean

Team: Temporaries & Contact Centre Divisions

I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad 

Languages: English & German

I’ve been at Euro London since: July 2014

About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.

In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer! 

If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people! 

Fun fact: I once had trials for England American Flag Football

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