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This firm is breaking down the barriers that stop Europe's small businesses from accessing finance. Traditional banks have slow application processes, inflexible terms and burdensome criteria. In contrast, they use cutting-edge technology to offer flexible access to credit with a rapid application process and a decision in hours. Their customers include everything from cafés to salons to solicitors. Along the way they have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, they 're still near the start of their journey! REQUIREMENTS The role: They really love their customers, they want them to have the best possible experience. They understand that financial matters can be confusing and frustrating for small businesses, so the Account Managers work hard to understand customers' financial needs and determine how they can most effectively support them in achieving their business goals. The Account Managers are passionate about building and nurturing successful long term relationships with customers based on service and trust. They use relevant data to provide customers with the best possible customer service and create a truly enjoyable customer experience. Your responsibilities will be to: 1.Be the customer champion 2.Nurture a portfolio of existing customer relationships to achieve long-term customer retention 3.Support customers through the renewal process expediently 4.Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals 5.Proactively guide customers through the process and ensure the business exceeds their expectations; effectively addressing customer concerns and issues 6.Liaise with various teams to achieve the best outcome for the customer In addition, part of your responsibilities will include driving change across the business through rethinking processes and by giving and receiving structured feedback to ensure the business always provides customers with the best possible experience. You will need: *A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus. *Educated to degree level, or equivalent experience, in a business related field *Strong communication & listening skills with excellent telephone manners and a passion for serving customers *To be proactive, motivated, and metrics-driven: they work in a fast-paced environment *Good time-management and multitasking skills *The ability to "think outside the box" to make suggestions that will help improve products, systems and processes *A proven ability to explain complex products and services to consumers *Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick *Attention to detail and the ability to spot missing data from a mile away *Fluency in German to a native level BENEFITS *A smart, fun and internationally diverse team - together, they represent over 35 different nationalities *Company retreats in great locations - they have at least two per year in places like the French Alps and Spain *A fantastic office space in central London *Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs - such as climbing, chess, cycling, football, running, boxing, etc *Regular novelty perks such as free massages, which can be proposed by anyone in the team *Plenty of drinks and snacks *Cycle-to-work scheme for great value bikes *Company-wide talks with internal and external speakers *Enhanced maternity/paternity leave and shared parental leave *Stock options for all employees after 6 months with the business *25 days holiday a year, plus all UK Bank holidays, plus a day off for your birthday *The opportunity to give your time to support a charity of your choice, via a paid volunteering day *Additional leave so that you can take more time to go travelling or to study outside of your holiday allowance To apply for this position please send a copy of your CV in English and as a word document to: email@example.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com
Are you a Junior-Intermediate level Python , Java or Golang Software Engineer looking for your next challenge ? Interested in in working with some of the latest Media technologies delivering video to millions of viewers worldwide daily ? Eager to development engineering skills and learn new technologies to take your career to the next stage ? If so, Euro London may have a fantastic Junior -Intermediate level Software Engineer opportunity for you with our client, a leading provider of online and cloud video technologies used by some of the world's largest media companies and serving over a billion video streams every month. Working within a small team for a renowned company you'll have a high degree of autonomy but also the chance to learn and improve new skills in a flexible working environment that encourages learning and career progression. Our client recognises and rewards success and operates in a truly motivational and encouraging medium sized working environment. Responsibilities *Taking ownership of a service from design to deployment *Taking into account scaling, cost and performance considerations when designing a service. *Staying up to date developments and best practices within the technologies our client uses. *Working with Customer Support, Sales and Marketing and Account Management to respond to customer impacting issues *Working alongside other teams, including remote-based, to develop cross-project solutions and drive best practices across the organization Essential skills and requirements *At least 2 years' experience developing in Java or Python or , ideally, Golang (Go) as a Software Engineer. *Experience in deploying software to cloud services. *Full lifecycle software development experience from design to deployment. *Articulate , fluent communicator in English able to interact cross-functionally with other teams within the company. *A team-worker personality who enjoys working in small-medium sized teams within larger organizations. *A fantastic attitude, as a digital native you enjoy working with the latest technologies and experimenting with new languages and frameworks. You enjoy development as a hobby and lifestyle as much as a job. Nice to haves *Experience in Golang in production ( but can be taught if you have an interest) *Experience in deploying containerized software. *CDNs experience is advantageous. *Experience working in a DevOps environment is beneficial. *Any understanding of HTTP. *Experience working with best practices and testing with TDD and BDD. *Any experience working with video streaming technologies. Our client can offer a brilliant opportunity to work at scale with technologies being used by some of the world's best known media companies ( NYT, ESPN, Channel 4, BBC Worldwide for example), breaking new boundaries and creating new components. Our client is heavily focused on career progression and skills development and can offer the new engineer the chance to grow his or her career, taking leadership for new projects as well as promotion. They offer a fun, social and international working environment based in the heart of London. If this sounds like the kind of challenge you're looking for why not get in touch today ?
Are you looking to utilize your excellent customer service skills? Do you want to become a part of a growing team and make a true impact on the business? We are currently working with a distributor of high-end fashion products that can provide all of the above. In this role you'll be providing customer support and helping clients with phone and email queries regarding products and services. You will be also responsible for any cancellations or order amendments and making sure that all customer interactions are recorded accurately. Ideal candidate will: -Be fluent in English AND have fluent to native level of NORWEGIAN or SWEDISH or FINNISH or DANISH -Have previous customer service experience in similar environment -Have outstanding communication skills -Be able to work under pressure If you are interested please apply now. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
German Speaking Customer Support Representative I am working with a global online platform providing dining reservation services to businesses and customers. They are looking for an exciting and enthusiastic German speaker to join their Customer Support team. Role Description: Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries. Working 8 hours shifts between 6:00 and 22:00 including weekends on a rotational basis. All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities! As well as joining a vibrant and multicultural atmosphere in modern offices, the successful candidate will receive an excellent package including a competitive salary plus the following benefits: pension, private healthcare and dental, bike to work schemes. Responsibilities: *Answer customer and employee calls and emails. You will not have any scripts so confidence is key! *Helping customers to install the relevant software as well as solving any trouble they might have on the spot. *Escalate cases when needed and collaborating with other areas of the business *Train restaurant staff on the use of the system and report customer feedback Requirements: *Fluent to native level German and English *Great interpersonal and communication skills *Experience in the Hospitality/Restaurant industry is a plus *Experience in Customer Service roles in a office/call centre enviroment *knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware *Knowledge of networking protocols/infrastructure beneficial but not essential If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.
German speaking Upgrade Representative £ 29,000 - £35,000 pa plus a great package of benefits. I am working with a global online platform providing dining reservation services to businesses and customers. The Upgrade team will call on our existing client's base promoting a switch to the latest version of our software. While the upgrade is free to clients, it is not without cost. There are differences in architecture, design and features which all must be overcome. The site must also consider hardware and training needs. Ultimately each restaurant must be excited enough about the change to push the migration process forward through completion. It is our desire to aggressively work though the base and move them over as quickly and efficiently as possible. Key Responsibilities and Duties: *Target appropriate clients and tenaciously reach out to them *Introduce them to the benefits of switching *Perform research to understand best feature fit for clients *Provide customized product and service presentations remotely *Overcome objections *Encourage customers to think differently about their business *Meet or exceed targets *Explain clearly the next steps and expectations during the migration process *Work closely with the Onboarding team to make sure migrations are completed efficiently Experience and Skills Desired: *1-2 year experience and proven success in a sales position *Driven, tenacious and resourceful *Experience with a consultative sales process *Comfortable driving client interactions forward *Ability to leverage industry knowledge to discuss restaurant issues with client from multiple dimensions *Knowledge of restaurant operations *Knowledge of the restaurant industry *College degree preferred Benefits: *22 day of holidays plus bank holidays *Medical care benefits *Dental care allowance *Private pension scheme If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.