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Multilingual Client Implementation Specialist

Client Implementation Specialist (German, French or Spanish) from £30k to £50k pa

My client is the largest international membership organisation dedicated to training professionals in the Anti-Money Laundering/Financial Crime sector. They deliver training, certification and networking opportunities for anti-financial crime (AFC) professionals in a range of languages.

Working Monday through Friday you will be based in their wonderful office located in Canary Wharf. The package offered consists of a very generous salary (between £30k and £50k per annum) and a great package of benefits. This is a great opportunity for a multilingual applicant with strong customer support related and junior project management experience that is ready to take their career to the next level.

Reporting to the Operations Manager, Europe the Client Implementation Specialist will:
*Manage the day-to-day running of client projects
*Manage multiple projects and deadlines
*Ensure all required activities and tasks are fully defined using an appropriate project management framework
*Ensure clear, accurate and proactive communication throughout the project to all clients/stakeholders both internal and external
*Chair and report on project team meetings
*Identify and manage risk including the development of appropriate contingency plans
*Ensure all materials and systems are prepared and ready in advance of online events
*Schedule, train and manage presenters for live events including test sessions and rehearsals
*Host live events - this includes speaking on-air during live events
*System configuration and support - upload and manage content and systems
*Build relationships with subject matter experts (SMEs)
*Develop, document and provide training on best practices and standard operating procedures for leveraging the learning management system and other learning technologies
*Analytical reporting to identify trends and enhance decision-making
*Onsite Event Support - occasionally may be required to travel to assist onsite at events

SKILLS
*2-3 years' experience working with/managing a Learning Management System (LMS) and Customer Relationship Management System (essential)
*2-3 years project management experience (essential)
*Experience of managing timelines and successfully delivering products and project outcomes (essential)
*Excellent organisation and management skills (essential)
*Excellent problem solving skills (essential)
*Experience of delivering excellent client service (essential)
*Fluent in English with excellent written and spoken communication skills (essential)
*Fluent to native level in German, French or Spanish.
*Proficient in Microsoft Office Applications include strong excel and power point skills (essential)
*Experience hosting meetings (desirable)
*Experience of working within financial services (desirable)
*Additional modern European language (desirable)
*Anti-Financial Crime knowledge experience (a plus)
*Bachelor's degree (preferred)
*Formal project management qualification (preferred)

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Consultant

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Jason Fontanarosa

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