We are currently looking for a trilingual (Italian, Spanish and English speaking) Co-ordinator for our client whose office is in Sunbury-on-Thames. This is a great opportunity to work for an amazing company in a great team of professionals to use all your language skills and ambitious nature to the maximum!
About the role
The responsibility of monitoring service levels
Providing excellent customer service to maintain effective business relationships
Clearly communicating with customers via e-mail and telephone, and dealing with complaints
Managing the e-mails in order to ensure a 24 hour response policy
Responding to the requirements in an efficient and timely manner
Working with replacement requests from distributors and resellers, escalating to Technical Support when needed
Providing regular updates to customers about their pending cases while checking the status of the delivery
Creating and maintaining a clear and detailed work records in the database
Providing clear monthly reports and attending team meetings
Attending product trainings and gaining strong skills on the products
Fluency in Spanish, Italian and English to business standards (verbal and written)
Previous experience of dealing with customers in an administrative role
Excellent communication and organizational skills
Working knowledge of MS Word and Excel
Problem solving nature and a team player
You must be able to legally work in the UK!
If you are looking for an exciting opportunity where you can use your language skills, please send an updated CV in Word format to Tea Mastelic at firstname.lastname@example.org.
Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.