French & Spanish Customer Service Advisor

French and Spanish speaking Customer Service Agent
Rugby, Warwickshire
(temp to perm or ongoing temp assignment until May 19)

Please note: The only requirement for this job is the ability to speak fluent French and Spanish!

On behalf of our client, we have a fantastic opportunity for a French and Spanish speaker. This role is with a truly international company who are a market leader within their industry.

This is a great opportunity to use your languages in a professional environment for an exciting and international company that offers plenty of room for progression and development. You will be working in a beautiful office with sociable colleagues and supportive management.

You must be comfortable speaking on the phone and enjoy advising customers.
Please note- this is NOT a sales role.

Tasks:
*Resolving customer issues and questions
*Collecting all relevant information and agreeing any further steps with the
customer
*Keeping customers updated about potential changes
*Communication between departments; sales, logistics, finance and more
*Developing relationships with key customers
*Ensuring that the customer is always happy
*Database entry
*Escalating situations to your manager if needed

Experience:
*Experience within a customer service role preferred
*Fluent in English, French and Spanish
*A Bachelors degree is advantageous but not essential
*Experience within an office based customer service role is also a big
advantage
*Awareness of customer service principles and practices
*MS Office knowledge is expected
*Technical knowledge is an advantage

Skills:
*High attention to detail
*Good telephone manner expected
*An interest in customer service tasks

Please note that you will work within shift hours between 06:00 am to 11:00 pm
(you will only work 8 hours a day) - Monday to Friday (no weekend work).

They are internationally focused and you will be able to use your language skills daily. Furthermore, my client is keen to take you on a permanent contract if you perform well.

When going permanent you can expect a salary of up to 23.5k p.a. an additional shift allowance.

If you would like to apply, please send your application in Word Format to Theo Chau: t.chau@eurolondon.com mentioning the reference: WNTC_Rugby

Please note that we can only consider applicants who already hold a full UK work permit.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

Consultant

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Theo Chau

Team: Temporaries Division

I specialise in: Recruiting for Regional based Temps

Languages: French & Spanish

About me: I joined Euro London after graduating in French & Spanish from the University of Manchester. I have lived abroad in several places including the French Caribbean and Buenos Aires – I love to travel! I am a big fan of football, skateboarding and any activity that involves a beer but languages are my real passion and I am very lucky to have the chance to use them in my working life.

Fun fact: I own an enormous overweight sledge dog named Iggy.

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