Job Title: French Speaking Customer Service Advisor
Location: High Wycombe (Hybrid)
Salary: £26,000 - £27,000 per annum annual Bonus
Are you fluent in French and passionate about delivering exceptional customer service? Do you thrive in a dynamic work environment where you can make a difference? If so, we invite you to apply for the position of French Speaking Customer Service Advisor for our internationally recognised client in High Wycombe.
As a French Speaking Customer Service Advisor, you will be at the forefront of our client's customer service efforts, playing a pivotal role in delivering a seamless experience for our French-speaking customers. This is a permanent role that offers a competitive salary, an annual bonus, and the flexibility of a hybrid working arrangement.
* Order Processing: Accurately process customer orders, ensuring all details are correctly recorded and promptly entered into our system.
* Invoice Query Resolution: Collaborate with the Credit Control/Finance team to address and resolve any invoice-related queries or discrepancies.
* Customer Support: Provide excellent customer support to our French-speaking clientele, addressing inquiries, solving problems, and offering guidance when needed.
* Delivery Issue Resolution: Proactively identify and resolve delivery-related issues, liaising effectively with our delivery teams to ensure timely and efficient resolutions.
* Back Order Monitoring: Run and monitor back order reports for specified customer bases, taking appropriate actions to ensure customer satisfaction and on-time deliveries.
* Native level fluency in French is essential.
* Previous experience in customer service, order processing, or a related field is essential
* B2B Customer service experience is very advantageous
* Strong communication and interpersonal skills.
* Detail-oriented with excellent problem-solving abilities.
* Ability to work both independently and collaboratively in a fast-paced environment.
* Comfortable with a hybrid working model in High Wycombe.
If interested, please apply or send your CV direct to firstname.lastname@example.org