Team: Customer Services and Contact Centre Division
I specialise in: permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in UK and EU.
Languages: English, Russian and Romanian
Fun Fact: I have 2 degrees ( journalism and acting & performance) but straight after University got a job as a HR manager.
I’ve been at Euro London since: May 2019
This job has now been filled but you may be interested in:
Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).
German Speaking Customer Support Are you looking for a new challenge? Are you fluent in in German and English and enjoy dealing with people and has passion for hospitality? I am currently recruiting for a successful, fast growing company They are looking for fluent German speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Job description: *Answer customer and employee calls, emails, community posts. *Assisting customers with their technical and software related problems. *Configuring and installing software over the phone at restaurant locations. *Provide outstanding service. *Accurately and efficiently log all contacts in sales *Train staff, encouraging them to use the system. Skills: * Passion for customer service * Efficient problem solving * Strong communication skills in English and German * Customer service and sales experience is beneficial * Restaurant/hospitality experience is beneficial *Support desk tools and live chat experience is beneficial Salary: 26 K per year Hours: any 5 days out of 7 pro route Location: Finsbury
If you are a German Customer Support Representative who would like to join a huge reservation platform company read on… The company has been providing the online services more than 20 years. They are expanding their team and they have a very exciting plan, providing an exceptional customer service. Do you want to contribute to this? Responsibilities Providing online support to restaurants Answering questions of products via telephone, email and internet Assisting customers with their technical and software related problems Profile required German fluent speaker Passion for customer service Restaurant/ Hospitality experience 2 years experience providing customer support would be ideal - preferably in a software support environment Working knowledge of current Microsoft Windows operating systems If you felt that could be you, quick apply or send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.
If you are a German/French/Dutch speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience in B2B Wholesale experience Fluent Dutch/French/German with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.
If you are a German speaking who would like to join a prestigious company read on… The company with more than 15 years of history on purchase of attraction tickets and experience. They are lead broker for the major Florida theme parks and they operate in several territories. Do you want to be part of a company that has ambitious planes for 2019 and beyond? Responsibilities -First point of contact with German speaking and international customer. -Ensuring all complaints, payments, return, notifications, cancellations and email are responded. -Checking documentation, good communication and effective. -Providing an exceptional/effective customer service during the process and after sales. Profile required -Excellent German skills. -Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. -Tourism experience will be desirable -Experience on the phone with customers: e.g. call centre If you felt that could be you, quick apply or send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.