German and French Customer Service Representative

The Customer Service Representative role will consists in attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Location: Soho & Shoreditch

English needs to be fluent standard.
The desire candidate must speak French and German

Working Hours 9-5 or 9-6

Pay 25k - 27 per annum Depending on the experience

Career progression as they are launching the new office in London

Job functions:
*Open and maintain customer accounts by recording account information
*Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
*Maintain financial accounts by processing customer adjustments
*Recommend potential products or services to management by collecting customer information and analysing customer needs
*Prepare product or service reports by collecting and analysing customer information
*Manage large amounts of incoming calls
*Identify and assess customers' needs to achieve satisfaction
*Meet personal/team sales targets and call handling quotas
*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Go the extra mile to engage customers
*Resolve customer complaints via phone, email, mail or social media
*Use telephones to reach out to customers and verify account information
*Greet customers warmly and ascertain problem or reason for calling
*Assist with placement of orders, refunds, or exchanges
*Advise on company information
*Answer questions about warranties or terms of sale
*Utilize computer technology to handle high call volumes
*Work with customer service manager to ensure proper customer service is being delivered
*Close out or open call records
*Resolve customer complaints via phone, email, mail or social media


Requirements:
*Proven customer support experience
*Track record of over-achieving quota
*Strong phone contact handling skills and active listening
*Familiar with CRM systems and practices
*Customer orientation and ability to adapt/respond to different types of

characters
*Excellent communication and presentation skills
*Ability to multi-task, prioritize and manage time effectively
*High school diploma or equivalent; college degree preferred

Consultant

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Osmar Rodrigues

I work in the Temporaries division, specializing in the recruitment of multilingual job seekers.

About me: I’m originally from Portugal. I have moved to London in 2010  to do a degree in Human Resource Management. My BSc in HRM has fired my passion for wanting to know more about recruitment and how it can support different companies to achieve faster levels of growth. I was looking for a place where I could find challenges and I could improve not only my sales skills but also my people skills. Joining Euro London has given me the opportunity to use my mother tongue and work alongside diverse characters from different cultures.  I could definitely  say that my expectations were met, and I was able to reach my aspirations.

Interests: Gym, Dance (Hip Hop and Afro), Photography and Travel

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