German Customer Service Agent

German Customer Service Advisor

Are you looking for a new challenge?

Are you fluent in German and English and enjoy dealing with people and being part of a team?

I am currently recruiting for an innovative and fast growing online retailer company !

Job description:

* Customers service through the website

* Assisting with customer queries relating to the product

* Making outbound calls to customers after receiving their orders

* Assisting with the management of social media sites

* Completing necessary administrative tasks to a high standard

* Occasional help with content writing, translations and testing the website will be required

Skills:

* Fluent in German and English

* Minimum 1 year customer service or retail experience

* Highly competent in numeracy

* Organized and methodical

* Good computer skills

* Ability to troubleshoot independently

* Can work under pressure in a fast-paced environment

* General administrative skills, as well as experience within a customer-facing sector

* Excellent communication skills and phone manner

* Switched on

Benefits:

* Salary: £22,000 bonus

* 40 hours per week, 9-hours a day (including a 1-hour meal break)

* 25 days holiday per year increasing with service public holidays

* Friends & family voucher codes provided

* Regular Company lunches (Crepes, Pizza, etc)

* Summer & Christmas celebrations

* Team activities

* Breakfast and snacks provided throughout the week

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

Consultant

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Silvia Midoni

Team: Customer Services and Contact Centre Division

I specialise in: permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in UK and EU.

Languages: English, Russian and Romanian

Fun Fact: I have 2 degrees ( journalism and acting & performance) but straight after University got a job as a HR manager.

I’ve been at Euro London since: May 2019

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