German Customer Services - £20K-£25K benefits - Manchester
With offices in 14 countries, and over 2,500 professional staff, this Legal firm is looking for a fluent German speaker to be based in their offices in central Manchester. You will be supporting the Uk and German offices in any customer related or admin issues.
Our client is committed to developing its employees and providing opportunities for advancement. They offer employees the chance to gain experience working with some of the biggest global clients in an environment that thrives on creativity and teamwork.
About the role
As a Customer Service Representative, you will be responsible for providing high quality customer service and administrative support to all clients and personnel requesting reception, facility, conference room, emergency notification and travel support services. Other key responsibilities include:
*Serving clients by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining the knowledge database
*Processing client enquiries on first contact where possible in an accurate and efficient manner
*Developing a strong knowledge of the firm's facilities, services, people and locations
*Taking incoming calls from customers and providing a knowledgeable and consultative service
*Making relevant recommendations and confirming bookings based on a thorough understanding of services offered and the ability to match these to the customers' requirements
*Are highly fluent in German. Working knowledge of Spanish is desired
*Thrive working in a team environment with a customer service focus
*Are a quick learner when it comes to taking on new technologies
*Exhibit well developed and professional interpersonal skills, including the ability to interact effectively with people at all organisational levels of the firm
*Previous Customer Service experience
*The ability to take initiative and work independently
*Strong verbal and written communication skills, including the ability to convey department procedures and objectives in a professional and tactful manner
*Good knowledge and understanding of Microsoft Office applications including Excel, Word, PowerPoint and Outlook.
If you are a fluent German and English speaker and are looking for an exciting opportunity please send your CV to the email provided. Hours are Mon-Fri 12:30pm-8:30pm
We look forward to hearing from you!
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com