German Speaking Customer Service Representative

Euro London Appointments are working with a leading electronics business as we look to augment their customer support division.
The ideal candidate will be a friendly communicator, passionate about service and working closely with customers.
You will provide courteous, friendly, and efficient customer service to all consumers via phone, email, and live chat.

This is a hybrid position with 3 days office and 2 days home.
The office is based in the City of London.

Responsibilities:
* Assisting with all sales-related enquiries.
* Order management
* Support the logistics departments
* Providing post-sales communication
* Building and strengthening the customer experience
* Delivering exceptional product knowledge
* Work closely with the finance team

Necessary Experience:
* Fluent German & English speaker (both written and oral)
* Additional European language is a plus
* Previous internal, external sales or telesales experience (preferably B2B)
* Competent IT Skills. Microsoft Office suite, ERP systems and CRM software (Salesforce)

Given the nature of the role, candidates must have an excellent command of both German and English (both written and oral). If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to a.crisan@eurolondon.com.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

Consultant

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Adriana Crisan

Team: Customer Support Division

I specialise in: Multilingual customer support and contact centre opportunities in the UK.

About me: Originally from Hungary, I came to the UK around 12 years ago with my family. I recently joined Euro London after over a decade in hospitality. I always knew that a progressive environment is what I sought.

I’m given the chance to put my people and communication skills to use on a daily basis. I love forming relationships with people and building my success based on rapport, sincerity, and integrity.

Languages: Hungarian and English

Fun fact: There’s nothing better than a big glass of red wine, a Netflix binge and my two cats purring on my lap. Tell me otherwise!

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