*German speaking Customer Support*
Office based, hybrid and remote working opportunities are all available.
Fantastic opportunity for German speakers with hospitality experience looking for their first step into an office based environment.
We are currently working with a leading booking platform who have asked for our help with building a team of German speakers who are keen to build a career in Customer Support.
This incredible opportunity is suited to candidates with previous experience in hospitality who pride themselves on having excellent interpersonal and communication skills . An interest in gaining Tech support skills is also ideal.
In return you will receive first class training and support to take your career to the next level.
The successful candidate will support customers experiencing technical issues on the platform. You will provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will include attracting potential customers by answering product and service questions; suggesting information about other products and services.
*Speaking to both customers and clients to quickly get to the root of their problem.
*Providing timely and accurate customer feedback.
*Helping customers via calls, emails, community posts and live chat.
*Use a positive personality and a human touch by not relying on a script
*Assisting customers with their technical and software related problems
*Configuring and installing software over the phone at restaurant locations
*Provide outstanding service levels at all times
*Own the resolution to the problem; don't leave the customer hanging
*Accurately and efficiently log all contacts in the internal system
*Assist in training restaurant staff to encourage greater use of the system, as well capturing and reporting customer feedback
*Fluent to a native level in German
*Fluent level of English
*Strong interpersonal skills, and an obvious passion for providing excellent customer service
*Strong communication skills: active listening, writing/typing and spoken communication
*Previous Restaurant/ Hospitality experience is an added bonus.
*At least one years experience providing customer support would be ideal - preferably in a software support environment
*Knowledge of current Microsoft Windows operating systems
*Knowledge of iOS and Apple Hardware
*Experience with the use of support desk tools like Salesforce, Communities, live chat would be great but not essential
Apply today for a confidential chat to find out more.
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website.