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If you are fluent in Italian and Spanish, and are also a STEM graduate then this might be the perfect opportunity for you. My client is looking for a driven STEM Graduate with a can-do attitude: Your primary task will be communicating with clients via email and phone, as well as the on boarding of clients and supporting the Quality Assurance team. Key Responsibilities: - Proactively monitoring production services - Work with and communicate to customers as well as internal technical staff - Assist in the creation of a knowledge base to reduce the number of escalations to the 2nd line team. You are: - Fluent in English as well as Italian and a understanding of Spanish - Able to stay calm and focused under pressure - Attention to detail Apply and get in touch, call Dennis Piethe on 02070293799 or email D.Piethe@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
Working Relationships: Working closely with the E-commerce Manager, Marketing, Sales, Logistics and Finance Departments. Duties/ Overview: The role of the Customer Support Coordinator is to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/product/service inquiries via phone and email, including support for online orders. Job Description 1.Handle incoming customer inquiries via phone, email and other channels, providing excellent customer service at all times. 2.Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. 3.Record all customer interactions ensuring that issues are resolved in a professional and timely manner. 4.Process web returns. 5.Liaise and build relationships with Marketing, Technical Support, Finance, and Sales to ensure effective resolution on all customer inquiries 6.Interact and communicate with our supplier and vendor partners regarding customer activity/orders. 7.Reporting on customer support, highlighting improvements and best practice. 8.Ensure smooth running of e-commerce flow through constant monitoring and taking appropriate action where needed. 9.Support other departments when required including both the Marketing and Sales Admin Teams. 10.To assist the E-commerce Manager as required in carrying out ad-hoc reporting tasks. Knowledge and Skills Requirements 1.To be able to speak fluent French & English is essential (another language is advantageous). 2.Excellent communication skills (both written and verbal) including a warm telephone manner. 3.Previous customer service experience is essential with a genuine interest in customer care. 4.Previous experience working in E-commerce would be an advantage. 5.Excellent organizational skills with ability to multi-task and extremely detail oriented. 6.Ability to resolve complaints and queries ensuring a high level of customer service. 7.Proactive and highly motivated team player. 8.Proficient in all Microsoft Office Packages. 9.Ability to work to tight deadlines and to be able to demonstrate excellent time management skills. General Attributes 1.Ability to work as part of a team and use own initiative - acts on various methods and strategies for solving problems and meeting objectives. 2.Willingness to learn and develop job skills. The job title classification stated is not definitive and the employee may be required to carry out other duties from time to time.
FANTASTIC OPPORTUNITY IMMEDIATELY AVAILABLE FOR GERMAN SPEAKERS WITH A PASSION FOR DOGS! This is not your average call centre job. There are no scripts, your calls and emails are from like minded dog lovers and you will have the opportunity to problem solve whilst talking about your biggest passion... dogs! Your dog, their dog, the office dogs! Our client, an expert in keeping dogs healthy are currently expanding their Customer Services division and are looking for ambitious and passionate German speakers looking to join the company at a very busy and exciting time! Key responsibilities: - To be responsible for overseeing all customer service and operational requirements for customers. - Attending to inbound calls and emails as well as providing further information and expertise as and when required. Key requirements: - Successful candidates will have at least 12 months of previous customer service experience having worked in a contact centre/office based Customer Services team but above all you must share the passion for dogs. - Due to the nature of the role, candidates must be able to speak, read and write English and German This company are currently growing with very impressive expansion plans and by joining them not only will you benefit from a fantastic environment and benefits package, so will your dog! Enjoy the free products, bring them to work with you and work for an employer that supports flexibility when your dog needs your attention. This rare and exciting opportunity will not be around for long so show your pooch you care and apply today! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website
Are you a determined, enthusiastic, friendly Finnish speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent Finnish to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Finnish and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Finnish and English, both written and spoken Min 1 year experience in a Customer Service/ Retail/ Hospitality Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both Finnish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements
If you are a German Customer Support Representative who would like to join a huge reservation platform company read on… The company has been providing online services for more than 20 years. They are expanding their team and they have a very exciting plan, providing exceptional customer service. Do you want to contribute to this? Responsibilities Serves as main point-of-contact and undertakes responsibilities for the success of multiple customer projects.. Answer customer and employee calls, emails, community posts. Responsible for development and increasing effective and positive relationships with customers. Effectively recognizes, anticipates and manages customers' needs. Assisting customers with their technical and software related problems Providing online support to restaurants and diners Be flexible Profile required German/English fluent speaker Passion for customer service preferably in a software support environment Experience B2B and B2C Restaurant/ Hospitality experience 1 years experience providing customer support would be ideal - preferably in a software support environment Working knowledge of current Microsoft Windows operating systems If you felt that could be you, quick apply or send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.