Senior Property Manager-Mandarin speaking

Responsibilities:
*You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date.
*Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion.
*You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found.
*Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine.
*You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements.
*At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return.
*You will provide direct support to the Head of Property Management and Property Management team.

Requirements
*Proficient in Landlord and Tenant law
*Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently;
*Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp);
*Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties;
*Fluent in English and Mandarin

Consultant

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Wendi Yang

About me: I grew up in Xi’an, a City in central China and moved to the UK to discover different cultures and experience the European lifestyle. Before moving to London, I lived in Liverpool for 2 years. I have worked in recruitment for over 3 years now and mainly focus on the Chinese Market. The reason why I love what I do? Recruitment offers a day-to-day challenge which makes you develop determination and mental toughness.

In my free time I enjoy going to the country side on long hikes or bike rides.   I also enjoy a cold beer on a sunny day.

Fun fact: I hiked up the Mount Hua, known as one of the most dangerous hikes in the world!

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