Client Support Specialist

Our client is a global market intelligence agency, who is looking for a passionate client support candidate for the role as Client Support Specialist. The role is based in their Düsseldorf office and you will be working towards the DACH market. This is a hybrid role where you can work 50% in the office and 50% from a home-office if you wish.

 

Client Support Specialist – DACH (m/f/d)

Düsseldorf / Permanent role

 

As the new Client Support Specialist, you will be part of the account management and client success team. You will be looking after existing clients, supporting the Account Manager by keeping the client satisfied by providing excellent client support. Your clients will be coming from the FMCG sector and could be companies from food & drinks, beauty, consumer electronics etc.

The service provided to the clients is market research, insight and data that helps the clients stay ahead of the trends in their industry.

Your day-to-day duties will include:

  • Work closely with the Account Manager to help manage the accounts effectively and together deliver client engagement plans
  • Deliver training and onboarding of clients
  • Build a long-lasting relationship with the accounts
  • Consult with the client and advise them on relevant product features or services that are useful to their specific business needs
  • Put together and present tailored client presentations based on the market research and data that is relevant to your client
  • Use the feedback gained from your clients to improve internal processes, trainings and other service activities

 

Your qualifications:

  • Ideally University degree in Business or an equivalent education
  • Some first experience in client support, customer service, sales support, inside sales and/ or account management would be ideal
  • Excellent relationship building skills
  • Very good presentation skills
  • Ability to look at and understand data and research and draw conclusions
  • Good knowledge of Excel and PowerPoint
  • Ideally good knowledge and interest in the FMCG industry
  • Customer Service Oriented
  • Strong communication skills
  • Fluent German and good English

 

Your Benefits

Our client is offering you a diverse and challenging role in a dynamic and fast growing company. They offer a competitive salary, which varies depending on your prior experience. I would be happy to discuss this further with you upon receipt of your CV.

Interested? If you meet these criteria then please send your full application via email with reference 347774 to Karin Furberg at k.furberg@eurolondon.de.

I look forward to hearing from you!

Consultant

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Karin Furberg

Team: Sales & Marketing - Germany

Languages: German, English & Swedish

About Karin:

Karin has been with Euro London Appointments since 2007 and has specialised on positions in Sales and Marketing. She recruits both junior and senior candidates for roles based across Germany. Having herself moved to Germany from Sweden in 2000, she is in a unique position to understand and be able to assist international candidates coming to Germany looking for a new job and start.

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