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Conseiller Clientèle

Notre client est le leader des services de conciergerie, offrant aux marques (banques, automobile, luxe etc.) des solutions de fidélisation personnalisées pour leurs propres clients.

Vous travaillerez en tant que Conseiller Clientèle pour la réservation des spectacles, évènements, diners etc. pour les clients de haut niveau. Vous serez basés dans les bureaux en Paris centre et serez flexible pour travailler dans l’amplitude horaire d’ouverture du service : 7h à 22h, du Lundi au Dimanche (planning de shifts préparé un mois à l’avance)

 

MISSIONS

Votre rôle sera de prendre en charge les demandes des membres dans le respect de la charte qualité et des engagements de service.

Vous identifierez le besoin client, le conseillerez et lui apporterez des conseils personnalisés, des recommandations pertinentes et/ou la solution adaptée.

Vous serez amené à traiter aussi bien des demandes du quotidien que des demandes plus exceptionnelles (réservations de restaurants, billetterie, organisation d’évènements, recherches divers…).

Votre sens du service client et de l’anticipation participeront à l’enchantement des membres.

 

En parallèle, vous développerez des connaissances approfondies des différents prestataires et fournisseurs auprès desquels vous représentez les membres.

Ainsi, vous devez construire et entretenir de solides relations de confiance avec les membres dont vous aurez une parfaite compréhension des attentes et connaissances des particularités.

Vous intégrerez une équipe exigeante et dynamique, soucieuse d'offrir à ses clients un service répondant aux très hautes exigences d’une clientèle premium.

 

PROFIL

Le candidat idéal devra :

• Avoir le souci du détail et le sens du service ;

• Expérience dans un poste de service clientèle

• Posséder d’excellentes qualités relationnelles afin d’interagir de manière professionnelle avec ses différents interlocuteurs ;

• Etre doté du sens de l’organisation et capable de gérer plusieurs tâches simultanément ;

• Allier réactivité, persévérance et diplomatie ;

• Etre à l’aise avec les outils informatiques (bureautique-Email-internet…) ;

• Une expérience de la conciergerie serait un plus.

 

Salaire : 21K€ - 26K€ selon expérience + prime de 450€ par trimestre

 

Merci d'envoyer votre CV à m.collins@eurolondon.fr

 

Veuillez noter que seuls les candidats présélectionnés seront contactés.

 

Consultant

image

Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.

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