Order Management Rep - Bilingual Spanish / French

Our client is seeking a Bilingual Spanish / French Order Management Representative within their international customer service team based in Maurens-Scopont, Tarn (40 minutes drive from Toulouse).

Candidates must have a car as the offices are not accessible by public transport.

This is a varied role with responsibility for a range of activities verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, etc. Customers are typically hospitals and clinics in Spain.

 

Accountabilities:

  • Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction 
  • Respond timely and efficiently to customer enquiries via different communication channels
  • Process customer orders in compliance with company policies and practices
  • Monitor effectively a portfolio of order with potential partial shipments and backorders
  • Manage customer returns and credit notes
  • Provide information on products and prices  to internal and external customers
  • Actively work with sales team to support the business growth
  • Maintain pricing ( documentation and in the ERP)
  • Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments
  • Actively engage in the continuous improvements within the Customer service team according to quality and Sarbanes Oxley standards and in the KPI follow up

 

Profile required:

  • Experience in a fast paced Order Management role
  • Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
  • Bilingual Spanish / French (English is a plus)

 

 

Salary: 23-25K€ + participation, mutuelle, tickets restaurants, retraite etc.

 

Please send your CV to m.collins@eurolondon.fr


Please note that only shortlisted candidates will be contacted and that valid working papers are essential.

 

Consultant

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Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.

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