Job Advert: German Speaking Technical Support Advisor
Location: High Wycombe, UK (Hybrid Basis - candidates must be able to regularly commute to High Wycombe)
Salary: £30,000 - £32,000 per annum 10% Discretionary Annual Bonus
We are seeking a highly motivated and skilled German Speaking Technical Support Advisor to join our client's dynamic team. As a permanent member of the Technical Support team, you will have the opportunity to provide exceptional technical support and assistance to our client's valued customers. If you have a passion for technology, possess excellent communication skills in German, and are experienced in technical support, we want to hear from you!
* Delivering high-quality technical support to customers through remote channels, including telephone and email.
* Troubleshooting technical issues, providing timely and effective solutions to ensure customer satisfaction.
* Assisting customers in resolving hardware and software-related problems with our products.
* Demonstrating expert knowledge of our products and services to offer comprehensive support to users.
* Collaborating with cross-functional teams to escalate and resolve complex technical issues.
* Delivering outstanding customer service, ensuring a positive and professional customer experience.
* Fluency in German is essential (both spoken and written).
* Previous technical support experience is essential, preferably in a desk-based environment.
* Additional fluency in Spanish is highly advantageous.
* Excellent customer service skills with a strong focus on customer satisfaction.
* Knowledge of POS systems is advantageous, but not a mandatory requirement.
* Strong knowledge of MS Windows 7/10, printer setup, installation and configuration
If you are ready to take on an exciting challenge as a German Speaking Technical Support Advisor and be part of an innovative team, please submit your application today. We look forward to hearing from you!
Please either apply or send your CV direct to firstname.lastname@example.org