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Scientific Product Service Specialist

Enjoy complex problem solving on scientific or engineering technologies ?

Consider yourself to be logical in troubleshooting technical issues ?

Enjoy getting to grips with people's technical problems and also helping them to get the best use out of new technologies ?


If so Euro London Appointments would like to speak to you ! We are currently recruiting for a renowned innovator of scientific technologies, widely used and respected in scientific research organisations globally for the quality and range of precision instrumentation they offer their clients.

To ensure a high quality of service support for their product range of biochemistry related products and future innovation products our client is looking for a Product Service specialist with a talent for logical problem solving to join their team aimed at providing specific service and support input into product development and R&D. This in turn will then enhance the serviceability and reliability of these products leading to greater retention and renewal rates.

Responsibilities

*Providing specialist assistance to both field and helpdesk teams on products focused on Bioengineering.
*Undertaking occasional on-site visits across EMEA (if required) including within the UK. Occasional travel for training engineers outside of Europe.
*Being involved in the initial installation of the product range.
*Acting as a focal point for field service team escalations relating to specialist products.
*Providing specialist customer support and service feedback for R&D team product development and modifications.
*Working with Sales and Support teams to develop service products, service contract content and other service procedures.
*Liaising with relevant third party suppliers and customers.
*Develops and plays a key role in the training programme for the Field Service department.
*Creates and develops training materials for specialist products.
*Documents and disseminates product service materials such as recommended parts, tools, calibration routines and service engineer training workshops.
*Represents customer support at product development and quality meetings.
*Delivers 'hands on' service engineer training.

Skills and experience required

*A Science or Engineering graduate. A Biochemistry type degree is ideal but any degree relating to Science or Engineering can be considered.
*The key to the position is strong logical and problem solving skills combined with strong communications skills for working with several departments cross-functionally.
*Able to instil confidence in listeners and forge trust with clients.
*Practical experience on any kind of laboratory instrumentation or scientific devices is preferred but not essential if you have the right logical skills to learn ( training provided).
*Working knowledge of optics or digital image capture is an advantage.
*Experience writing and producing technical documentation.
*Fluent written and spoken English ideally with a second European language.
*Good listening skills and ability to create confidence with key stakeholders internally and externally.
*Confident PC User on Windows and Office 365.

In return our client can offer an incredibly diverse, varied and stimulating opportunity to develop your skills working with some of the world's leading scientific technologies, changing the way research globally is conducted and impacting on some of world's best known companies across sectors ranging from Bioscience to Pharma.

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

More

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  • Euro London Appointments is currently recruiting on behalf of a globally renowned innovator of scientific technologies, respected in the scientific research community for the quality and range of precision instrumentation the company offers to their clients. As part of their ongoing expansion our client is looking for an International In-House and Field Service Engineer to support several ranges of scientific instrumentation that they offer to their clients, based on Mechanical and Electrical technologies, but also software applications. If you're passionate about the latest Mechanical /Electrical/IT devices, are a creative problem solver with strong analytical skills and a confident, approachable communicator, able to adapt to end-users of all levels of scientific expertise , with a globetrotting interest, then this might just be the position for you ! Responsibilities *Installing , repairing and verifying the performance of our client's products and scientific instrumentation. Product lines are assigned by the team manager depending on requirements. *Provision of operational training on product usage to international clients, typically at the point of installation but also at distributor and service engineer training programmes to ensure effective and safe product usage. *Providing immediate feedback on product quality of design issues reported by customers, working closely with R&D. Also works alongside Sales and takes advantage of close collaboration with Sales team members to make them aware of new products and services. *Works in independently or in association with the Helpdesk team to provide accurate diagnosis on technical issues and to deliver outstanding service to clients. *Completes regular training sessions and keeps up to date with new assigned product ranges coming out on the market. *Managing company assets including spare parts stocks, company car, telephone , tools , software and computers etc… Requirements , skills and experience *Degree level or equivalent in an engineering or science based subject. *Experience within the scientific , mechanical or electrical engineering instruments and devices field. *Self-motivated with good communications skills and organisational abilities. *Flexible attitude in a highly mobile position ( 3 weeks travel in the UK and internationally in 4 weeks) A current valid drivers' license is essential *Excellent public relations attitude and commercial awareness. In return our client can offer a stimulating, challenging and diverse opportunity where no day is the same and where you'll constantly learn new instrumentation technologies changing the face of scientific research globally. Your dependable client engagement and support will enable researchers to focus on their projects whilst utilizing instruments who reliability you will ensure. Our client offers an attractive compensation package, relocation allowance and range of benefits.