Are you passionate about providing support to customers and having a direct impact on their success ?
Are you driven by solving technical questions and issues?
Do you have a passion for working with the latest cutting edge technologies in the online media and video technology sector?
If so Euro London Appointments may have the ideal opportunity for you!
Our client, a renowned and innovative online video and media company expanding globally is currently looking for a talented candidate looking to continue their career in technical support, assisting some of the world's most well known online video publishers.
Overview of responsibilities
The following responsibilities overview is designed to give a summary of the key activities that the successful candidate will be involved in on a daily basis and is not exhaustive.
The Technical Support Engineer will research investigate and resolve customer technical issues arising from their use of my client's online video and cloud solutions. This will involve the engineer replicating technical problems, using diverse sources of information and close collaboration with colleagues to ensure that issues are resolved swiftly and with minimum disruption to the client.
As part of a truly global team the Technical Support Engineer will interact closely with international colleagues in the US, Mexico, Japan, Australia and Singapore as well as with customers across the EMEA region.
*The candidate will also have excellent attention to detail as they will be involved in documenting issues and contributing to the online knowledge base to enable the resolution of future incidents.
*Demonstrate excellent analytical skills to troubleshoot technical issues and provide timely resolution of incidents to international clients.
*Possess excellent team as well as autonomous working abilities and a collaborative approach to resolving problems alongside a medium-sized international team of Technical Support Engineers (TSEs) and Senior TSEs.
* The position involves travelling occasionally to on-site customer training to provide escalated support.
Skills and experience required
The successful candidate should have the following skills, qualifications and abilities:
*A university Bachelors degree in a technical discipline, ideally Networks and Telecommunications, Networks, Computer Science, Computer Engineering, Digital Media Technology or similar, with any knowledge of online media and videos being a significant advantage, but not essential as full training will be provided on my client's products.
*At least one significant customer-facing technical support experience, involving analytical problem solving , whether through full time employment or an internship.
*Strong technology background with a comprehensive knowledge of PC-based (Mac is advantageous) applications and network applications, including knowledge of browser compatibility issues
*Excellent communications skills and a strong desire to support clients
*Proven analytical or problem solving abilities.
*An understanding of internet technologies including browsers, networking, firewalls & proxy servers is key to the position.
*A demonstrated ability to learn new skills and pick up new technologies quickly.
*Ability to work independently and take initiative as well as part of a team
*Demonstrable multi-tasking abilities in a fast-paced environment.
*Experience of video editing/encoding applications would be advantageous.
*Fluency in written and spoken English. Fluency in a second European language is beneficial but not essential.
In return our client can offer excellent training and a stimulating career path , with long-term growth prospects in a world leading online video development company , constantly developing new video and cloud based solutions at the forefront of the online media industry. The team environment is friendly, down-to-earth and welcoming , you will work within an international team passionate about video technologies. A competitive salary and benefits offering accompanies the role for the selected candidate.