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Passionate about IT and making an impact in a company that makes a difference to millions of medical patient's lives worldwide ? Experienced in Computer Hardware and Software ? Fluent in German and English ? If so Euro London may have a fantastic opportunity for you. Our client, a world leader in Molecular diagnostics is currently looking for an IT Support Technician to join their Belgian office based in the vibrant city of Brussels. The position is focused on 1st and 2nd Line support with a hardworking , dedicated and determined problem-solving attitude being essential in the position. You will have extensive contact with internal customers requiring strong communications skills, a passion for helping people and the ability to adapt to end-users of varying levels of IT knowledge. Responsibilities *Providing 1st and 2nd Line support to business end-users across Europe via Phone, Email, Deskside support and ticket management on ServiceNow. You will handle requests from across the EMEA and particularly DACH ( German or Spanish speaking) regions of the business. *Escalation of incidents to 3rd Line support team members. *Ticket Management and Case Ownership. *Triage and Troubleshooting of moderate to complex issues include use of diagnostic tools. *1st Line support on Enterprise applications including Oracle, QlikView , Microsoft Office 360, Citrix and Siebel. *Provide training on Enterprise applications for new starters. *Support for Printers, Peripherals and other Hardware and Software across the Belgian and European offices ( Germany or Spain focused) . *Configuration and set-up of laptop hardware and software across Europe. *Adherence to Service Level Agreements. *Emergency "Out of Hours" Support availability for assisting Belgian and overseas colleagues occasionally. *Ensuring the security of devices is paramount to our client due to the sensitive nature of their business so knowledge of IT Security is beneficial. *Special project work as and when required on an ad hoc basis. Requirements and qualifications *A degree in Computing or a related field with at least one relevant experience in a similar position. *Sound understanding of IT Industry and latest technologies preferably in a regulated environment, supporting 100 end users ideally. *Fluent German or Spanish and English and strong communications skills. *ITIL Foundation v3 qualification desirable. *Ability to occasionally lift printers, PCs, Laptops and docking /audio-visual equipment. *Occasional need to be 'agile' for cabling /patching requirements under desks ! In return our client can offered a varied and diverse opportunity for career growth and development in a new technologies focused environment supporting the business and end-users in a critical sector that is continually growing. If this sounds like a challenge you'd like to be involved in why not apply today ?