Technical Support Specialist ( Spanish speaking )

Passionate about Electronics , Lighting and helping global clients ?

Keen to use your Spanish and English language skills ?

Eager to learn constantly evolving cutting-edge products ?

If so , Euro London might just have a fantastic opportunity for you to join their global lighting controls client as a Technical Support Specialist in their London headquarters.
As a Technical Support Specialist you will receive full product training , as well as continuous internal university further education to develop your skills as a specialist in the Lighting Control field, working within an international team of driven Electronic specialists.

You'll provide world-class support to renowned clients via telephone, email and online chat, representing the company with your approachable and engaging communications skills.

Main responsibilities

*Developing technical expertise regarding our client's products, systems and services.
*Supporting customer by providing necessary information on stand-alone and system level products via phone and email in a timely and professional manner.
*Troubleshooting and diagnosing client issues regarding products and systems.
*Accurately documenting problems and solutions in a central database, escalating customer questions when necessary.
*Cross-functional communications with other areas of the company to meet customer expectations.
*Taking on special projects as necessary to meet or exceed targets on the Technical Support team, including occasionally travelling to client sites.
*Staying aligned with company key values including being passionate, flexible and adaptable in an evolving market, innovative, customer focused and ethical.

Requirements

*A 2 year degree ( minimum) in Electrical Engineering or Electronics.
*Fluent Spanish and English ( written and oral).
*Experience in troubleshooting problems via phone and email.
*Hands-on problem solving skills : The position involves being able to wire test demos as well as troubleshoot issues in the field.
*Excellent customer service skills, you should have a track record of managing high customer expectations and delivering results under time constraints and limitations.
*Ability to work cross-functionally with colleagues and other departments.
*Any experience in Lighting, Networking or Audiovisual systems is an advantage.

In return our client can offer strong training , career progression and learning prospects in a supportive international team and company environment, working with a wide product offering as our client constantly develops new technologies to meet to demands of a growing market. Competitive compensation and varied benefits accompany the position.

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

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