Passionate about Customer-facing Technical Support on cutting-edge software solutions ?
Keen to develop your career with an expanding sector leader renowned in their field ?
Thrive on local and international projects across diverse sectors ?
If so , please read on !
Euro London Appointment's client , a leading innovator in Laboratory Information Systems for managing scientific and medical research laboratories , is currently looking for a talented Customer Support Engineer as part of their continuing expansion across Italy and EMEA.
This is a superb opportunity to join a fast growing market leader in their sector in 2022, interfacing with a diverse range of clients in the scientific and medical sectors.
You would be based in our client's Milan office in Italy and become a key member of our client's Customer Support Team and their wider Professional Services Organization.
The role provides high quality technical applications support to our client's growing customer base in Italy and throughout EMEA - answering highly complex questions on function and usage of our products. It also serves to convey customer feedback to product development staff.
This is a diverse and involved role, which may also include the provision of some customer training courses and on site services. This is a customer facing role, therefore an outgoing personality is essential.
Essential Duties and Responsibilities:
*Provide help-desk support to our client's customer base for our Laboratory Information Management Products (SQLims and LabVantage LIMS)
*Provide support diagnosis and fixes via telephone and on-line remote access to the customer system as required. Problems and queries will be logged and managed using our client's Database.
*Communicate and follow-up product faults with the company's support and software development teams in the US.
*Experience of working with Windows software packages and tools. Experience of Linux/Unix is desirable, but not essential.
*Provide internal support for our client's office WAN - Window PC's, NT servers, printers and e-mail.
*Keep up to date with product fixes and new releases.
*Provide product training classes to customers at our client's Milan training facility.
*Assist the implementation teams from time to time in setting up customer environments and building demonstration systems.
*A Bachelor's degree or equivalent in a Scientific or Computer related discipline.
*Experience with LIMS or Scientific software is preferable but not essential.
*Fluent Italian and English (both written and spoken). Good verbal and listening skills and an excellent telephone manner. Other European languages are advantageous.
*Strong customer focus with the tenacity to pursue a problem to its resolution.
*Experience of working with Windows/NT-based software packages and tools.
*Knowledge of working in Java/jsp, and or database understanding (Oracle/SQLServer).
*Ability to assimilate and analyze information and provide solutions to a diverse range of queries.
*Proven presentation/communication skills.
In return our client can offer an outstanding opportunity offering excellent work-life balance whilst forging a career working with one of the most renowned innovators in their field.
You will gain exposure to a variety of client sectors whilst applying strong functional and technical skills to a client-facing position offering continually new challenges in a growing industry with outstanding career progression prospects for the long-term.
Our client is a truly global actor in their sector and combines their international presence with a welcoming and friendly working culture at a local level. You will gain continuous training and learning opportunities, in an organisation prioritising internal progression and career development.
If this sounds like the kind of challenge and company you'd like to develop your career further with in 2022 then please apply today for further details !