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Customer Service Represenative

Do you enjoy speaking with customers? Would you like to work for an international company? Would you describe yourself as energetic and enthusiastic? Then I have the perfect job for you!


My client is looking for a

Customer Service Representative (m/f)



Your new employer

Our client is one of the world’s top 10 public SaaS companies and market leader in communication, customer engagement and support solutions, based in Boston. With millions of customers across the globe they are constantly looking to expand their business also in Germany, which is why they are looking for a new addition for their team in Karlsruhe.


Your day – to – day duties will include

  • Provide full customer service experience to customers via telephone and online channels
  • Ensure customer satisfaction
  • Define, research and resolve issues quickly and accurately
  • Address billing and pricing inquiries for customers
  • Share feedback with other business areas such as Finance, Marketing, Development and Product Management
  • Generate new and renewal sales

The ideal candidate should have the following qualifications:

  • Bachelor’s degree or equivalent
  • Fluent in English and either French OR Italian
  • Excellent customer service skills
  • Ideally experienced in working in a fast – paced environment
  • 1 year of relevant experience


Interested? If you meet these criteria then please send your CV to Yasmin Schulz at .

I look forward to hearing from you!


Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at .






Yasmin  Schulz

Team: Sales & Marketing - Germany

Languages: German & English  

About Yasmin :

After graduating from school I started my Bachelor’s degree course in Business Psychology , followed by a Master’s degree course in Psychology. During this time I also took on various internships in the area of HR in Germany as well as in the US. One of these internships was with Euro London Appointments and I always had a feeling that this wouldn’t be the last time working with them.

I am delighted to be back and to work as a Recruitment Consultant. The amount of people from different countries, divisions and levels of seniority you get to interact with amazes me and I enjoy it a lot. I cover the field of Sales and Marketing, especially around Frankfurt am Main, and I am happy to help and consult both clients and candidates in this secto


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