This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

German Speaking Customer Support Representative £26,000 pa

German Speaking Customer Support Representative £26,000 pa

I am working with a global IT company in the hospitality industry . They are looking for German speakers to join their exciting and enthusiastic Customer Support/Technical support team in they absolutely amazing office in Central London.

Role Description:

Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries for the English and German market. Working 8 hours shifts between 6:00 and 19:00 including weekends on a rotational basis.
All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities!!!!


Responsibilities:
* Answer customer and employee calls and emails from the German and English speaking clients. You will not have any scripts so confidence is key!
* Helping customers to install the relevant software as well as solving any trouble they might have on the spot.
* Escalate cases when needed and collaborating with other areas of the business
* Train restaurant staff on the use of the system and report customer feedback

Requirements:
* Fluent to native level German
* Great interpersonal and communication skills
* Experience in the Hospitality/Restaurant industry is a plus
* Experience in Customer Service roles in a office/call centre environment
* knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware


If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements

Consultant

image

Jason Fontanarosa

More

This job has now been filled but you may be interested in:

 
  • Responsibilities: *You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date. *Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion. *You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found. *Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine. *You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements. *At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return. *You will provide direct support to the Head of Property Management and Property Management team. Requirements *Proficient in Landlord and Tenant law *Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently; *Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp); *Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties; *Fluent in English and Mandarin

  • Do you want to be part of a start-up in the finance industry? Our client is looking for Trilingual candidates passionate for Customer services and help people to transfer money instantly. Job Description: - Assist customer by taking phone calls, answering emails and replying to incoming chats - Resolve inquiries and escalate issues - Suggest improvements to our processes, policies, documentation, etc. - Resolving customer service's queries via call, email, and social media. - Develop a trusting relationship with customers. - Be sure that the communication with customers and suppliers is of a professional standard and match the expectations. - Providing exceptional/effective customer service. Requirements - Customer orientation - Fluent, ideally native French, Italian or Spanish - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Some experience in a customer support role and in answering inbound calls - Energetic and exceptional communications skills. - Experience in the payment space Benefits! * Flexible working hours. * Competitive salary * 25 days holiday paid bank holidays * Free Drinks * Great environment and an office with great views!!! * Monthly team events and social gatherings! * Opportunities for quick development and growth with internal training programs. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you enthusiastic about customer services, enjoy helping people and you can speak Spanish and French fluently read on… Our client, a leading multinational in the tech industry with headquarter in Central London is currently looking for a Customer Service Executive with fluent in Spanish and French to be a part of their growing team!! RESPONSABILITIES *First point of contact for Spanish and French-speaking and international clients and owner of responsibilities for multiple client projects success *Providing exceptional/effective customer service. *Resolving clients' queries via call, email, and social media of the product information. *Keep updated about new product information. *Develop a trusting relationship with clients. *Ensure communication with customers and suppliers in a professional standard and match the expectations. *Ability to work one Saturday or Sunday per month (this is paid extra) KNOWLEDGE SKILLS *Must be fluent in English, Spanish and French, written and oral *Passionate about customer success. *Experience minimum 2 years in business to business (B2B) *Solid presentation, communication, and problem-solving skills. *Experience providing customer service in the tech industry. *Proficiency with Microsoft Office and web-related technologies *Flexible for working one Saturday or Sunday per month. *WebEx and Salesforce experience is desirable *Bachelor degree is preferable If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • If you are a French/German speaking Customer Service who would like to join a prestigious company read on… Responsibilities * Handle calls or emails in English and French or German as assigned by management, ensuring individual targets are met on a daily basis * Enter appropriate and correct data in respective data systems * Support CRM, quality and incident management together with other administrative tasks Profile required * Customer orientation * Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving) * Ability to develop a trusting relationship with customers/FP * Professional and friendly manner when interacting with customers/FPs BENEFITS *Competitive salary *Flexible hours start anytime (7-10) finish (4-7) 9 hours. *Breakfast and load of snacks every day! *25 days' paid holiday Given the nature of the role, candidates must have excellent command of both German/French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • If you are a Polish-speaking with experience in Customer service Advisor who would like to join a prestigious company read on… The company has been providing exceptional customer service in the healthcare sector, looking for expanding its business into international markets. If you want to join a young company, ambitious and fast-growing Responsibilities *Supervising a team. *Dealing with patients regarding to different program *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Polish speaker. -Experience in an office environment -Minimum 1 years experience as Customer Service -Experience in the Healthcare sector -Experience using Microsoft Office. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.