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Excited about new technology and interested in being trained on the latest video delivery software to deliver an exceptional customer on-boarding and product adoption experience ? Driven by using your three languages ( German , French and English) to communicate with customers at all levels ? A strong communicator with an analytical and collaborative approach with colleague and clients ? If so Euro London Appointments may have a superb opportunity for you ! Currently we are recruiting for a talented Customer Success Advocate for leading international video technologies, passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for a client-facing professional with some experience or a strong interest in technology to join a growing international team in London. As a trilingual Customer Success Advocate you'll be responsible for the overall health of our client's customers , being pro-active in your outreach to each customer based on potential issues they may face/be facing with product adoption in their business and technology environment. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Primary responsibilities *Owning the successful on boarding process for new customers including new customer product training. *Responsible for understanding of the new goals /use cases of each client , ensuring that any milestones/deliverables are met. *React to all account 'at-risk alerts' and escalating if required. *Tracking all work using Salesforce. *Pro-actively reaching out to all assigned accounts based on the service level agreement. *Identifying the most important feature requests , integrations, configurations or other obstacles that are limiting the customer's success on the product, co-ordinating closely with internal Technical Account Managers and support teams. *Identifying new reference accounts for both prospects and Marketing opportunities. *Working closely with the Sales team to help maintain high customer renewal rates a well as increase product adoption and upsell. *Travelling throughout the assigned territory ( primarily Germany , France and the UK but occasionally further afield i.e Scandinavia ) Usually 1-2 times a month , but subject to increase. Key skills and competencies required *Account Management skills: You manage sales accounts ensuring that customers needs are understood and met. You build strong relationships with key decision makers and client stakeholders, showing empathy and respect for clients at all levels. *Advocate for the project : You promote the project and the adoption of new technology that our client provides. *You display Analytical thinking skills : You break down problems into manageable sub-components and then assess the priorities, benefits , risks and costs *You communicate effectively and appropriately using good judgement as to what to communicate to whom. You speak in an assured , credible and informed manner, adapting to the situation and circumstances. You listen carefully to others allowing them to make their points heard. *You build trust with other members of the team and with client key stakeholders. Open, honest and committed at all times. You earn respect through you knowledge, commitment to quality and insight into the product. *You have a university degree (ideally but not essential) combined with at least one previous experience in a similar position. *Fluency in German, French and English is essential. The level of French can be advanced if the candidate is strongly interested in improving their level to a professional standard. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France and Germany.
Are you passionate about privacy laws and how they impact the industry? Would you like to help enterprises tackle the challenges that come with it on an international scale? Are you an experienced, native Dutch speaking, 360 Enterprise Sales Executive, living in London? Then let us put you in touch with this company - the leading player in this complex and brand new market. The internal marketing team will provide you with the leads to successfully navigate accounts from beginning to the end of the sales cycle and help you make up to £110K OTE's per year. Your responsibilities are simple: *Find new business opportunities and turn them into a closed deal. *You will develop proposals and hold product demonstrations, as well as setting customer expectations, negotiating in Dutch and accurately forecasting to management. *Your personality and communication skills are highly credible to key decision makers at C-level. *You are used to smashing all targets because you bring a minimum of 1 - 3 years of B2B enterprise software sales experience to the table and have the necessary drive. *Your presentation skills are second to none and you are familiar with Salesforce.com or similar CRM solutions. *Traveling up to 15% of the time is no problem for you. Ultimately, we're much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you cannot say 'yes' to all the above, but you have a desire to be part of one of the fastest growing start-up's around then please get in touch with Elisabeth Ramsbacher; firstname.lastname@example.org Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.
Into online video technologies or Web Applications, love editing your own videos ? Fluent in French and English with a passion for new technologies? Customer focused and analytical ? If so Euro London Appointments might just have the ideal opportunity for you to start this summer ! We are currently recruiting for a talented multilingual Support Engineer leading international video technologies client who are searching for a Senior Support Engineer to join their medium sized and welcoming team of Engineers passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for an Engineer with a strong Microsoft Windows and Databases and /or Networks focus to join an fast-expanding company with a reputation for cutting-edge technologies, delivering some of the highest quality video experiences on the market. As part of our client's front-line team you'll need to forge strong relationships with clients who will rely on your excellent grasp of product ( after full training) , analytical skills, troubleshooting flair and rigorous documenting of issues to solve complex issues relating to the product's functionality and usage. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Responsibilities *Representing the company and forging strong client relationships from staff to high end decision makers within client organizations. *Approaching external product users with a motivated, efficient and reliable follow-through to their issues. *Diagnosing performance issues spanning multiple software components. *Replicating, describing and troubleshooting complex bugs and product issues and following up tickets on the ticketing system. *Managing the ticket escalation process and working closely with the engineering team in reporting software bug resolution. *Developing the knowledge base by proactively updating and adding to product documentation, FAQs and support materials. *Being a role model for other support engineers and junior members of staff and collaborating in the efficiency of the team. *Flexible , pragmatic attitude to stepping in where necessary to provide superb customer service. Desired skills and experience *A university degree in Computer Science, Business Information Systems or similar *Excellent troubleshooting and problem-solving skills in a professional environment. *Outstanding collaboration skills with an empathy towards colleagues and clients *You should be a flexible, supportive colleague who enjoys working in a multicultural team environment. *Able to excel in a fast-flowing working environment. *A track record supporting end-users effectively via phone and email. *Strong skills and experience working with Windows/MAC OS/Windows Server 2008/2012, Windows Media Services and Microsoft SQL 2008/2016. *Experience in Networking, SaaS/ Web Applications and APIs is a strong advantage. *Knowledge of Video Production, Editing or Online video technologies is a big plus. *Any experience with Fiddler, Wireshark, Perfmon or other similar diagnostic tools is a bonus. *Fluent French and Fluent/Advanced English is essential. The position is oriented towards the French speaking market , however, initially some support will be conducted in English. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France.