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Technical Support Engineer

Financial data-feed technologies savvy ?
Passionate about customer support and problem solving ?
Driven by new challenges in the financial services sector ?
If so , Euro London may have the ideal opportunity for you for 2019 !

We're currently recruiting for a leading global player in the Financial Real-Time data sector currently looking for a talented and industry experienced Technical Support Representative who will work as part of a dynamic global team providing real-time data support technologies support.

As someone who has supported data providing information on Equities, Futures, Options, Commodities , Precious Metals or similar you're confident supporting Brokerage Firms, Banks, and other institutions using Financial Data systems. You enjoy working in a fast-paced but supportive environment and being recognised for your work. If this sounds like you , please read on !

The main responsibilities for the position are included below :

*Providing technical support to all incoming client queries during your shift.
*Delivering a high quality customer service experience, you know how to interact on a technical level but also an industry level with financial services clients to meet their requests and ensure their satisfaction.
*You'll investigate queries and escalate them to the relevant team leader where necessary.
*You'll work with Senior technical analysts to provided specialist support to key clients.
*You'll document all actions in the CRM system and escalate using JIRA if required.
*You follow up with clients on all outstanding queries.
*You'll assist the team leader with implementations for new clients, as well as existing clients requiring additional products, when necessary.
*Be involved in assisting in document creation and knowledge sharing with the team.

Requirements

*A Bachelors degree in a technical or financial discipline.
*Strong knowledge of Financial /Market Real-Time data technologies or a similar area focused on financial information. You should be focused on the applications more that the infrastructure, whilst having a working knowledge of PC Infrastructure and Systems.
*Fast learner able to be a self-starter with the ability to work in a fast paced , sometimes demanding environment.
*Strong problem solving and time management skills with high attention to detail.
*You can work under pressure, but have a sense of humour and collaborate with others , mutually supporting each other when problems arise.
*Excellent written and oral communications skills. You're confident speaking to a range of clients and colleagues across the Financial sector and can adapt to them and their industry due to existing knowledge or ability to learn and extend your knowledge further.
*Fluency in a second language such as French or Mandarin is beneficial but not essential.

In return our client can offer a stimulating, challenging opportunity in a supportive, team-work oriented environment where as a specialist you're valued for your knowledge and skills. Our client can offer an array of health and well-being , as well as great day-to-day benefits that will help you integrate into the company as well as the team ! If this sounds like to kind of opportunity you'd be interested in exploring further then please apply today !

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

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