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Accountant Customer Support Specialist

Our client, a rapidly expanding US SaaS company is looking for a talented accountant looking to transfer their skills to a customer success role. In this position you will support other team members in the advice they provide to clients (accounting firms) about best practice / queries regarding the subscription based solution the organisation provides.

This role would suit candidates who have experience as an accountant but are now looking to transition into a customer support / customer success role. 


Responsibilities:

Au sein de l'équipe Customer Success, vous aurez en charge l'assistance aux clients entrepreneurs et experts-comptables sur le logiciel. A ce titre, vous devrez:

  • Répondre aux questions des utilisateurs et résoudre leurs problèmes (chat, e-mail ou téléphone). Fournir une expérience mémorable leur donnant envie d’utiliser les produits et services et de les recommander activement à leur entourage.
  • Documenter les points de blocage pour en faciliter la résolution en les intégrant au développement des produits.
  • Faire un suivi et fournir les informations nécessaires sur les problèmes / opportunités de manière claire et concise à tous les niveaux.
  • Apporter aux clients les connaissances dont ils ont besoin pour gérer leur entreprise. Leurs fournir des conseils ou des explications les améliorations ou les modifications apportées au logiciel.

 

Profile required :

  • Previous experience as an accountant
  • Bilingual French / English
  • Excellent customer service / customer support skills

 

Salary : up to 45K€ + benefits

 

Please send your CV to m.collins@eurolondon.fr

 

Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.

Consultant

image

Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.

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