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Technical Support Engineer (Finland)

Passionate about IT and making an impact in a company that makes a difference to millions of medical patient's lives worldwide ?

Experienced in Computer Software, Networks and Hardware Support?

Fluent in English and Finnish ?

If so, Euro London may have a fantastic opportunity for you this Summer/Autumn !

Our client, a world leader in Molecular diagnostics is currently looking for an IT Support Technician to join their Espoo office and team.

The position is focused on 1st and 2nd Line deskside support for internal clients across Finnish, French and EMEA sites.

With a hardworking , dedicated and determined problem-solving attitude being essential in the position, you will use your excellent communications skills during extensive contact with internal customers.

Responsibilities

*IS Helpdesk phone support ( on rotating basis)
*End-user computing support ( deskside and remote)
*Laptop/desktop imaging and preparation for end users.
*End user IS inductions and orientation.
*Hardware procurement, inventory, disposal support.
*Account Management advanced support.
*VIP/Executive support.
*Assist with managing standard process/procedures.
*Work directly with vendors on installations, upgrades, preventative maintenance.
*Out of hours on call rota.

Requirements and qualifications

*At least one significant , long-term experience in IS Helpdesk support.
*Windows 10 experience.
*Microsoft Office 2016/Office 365 or above experience.
*Mobile Device support experience.
*Laptop/Printer/Hardware and Peripherals advanced knowledge.
*General understanding of Networking and Wireless technologies.
*Active Directory/Microsoft Exchange experience.
*Desktop support tools advanced knowledge.
*Ability to triage , troubleshoot and resolve basic to complex end user computing problems quickly and accurately, contacting 3rd party suppliers when necessary.
*Excellent communications skills in English and Finnish is essential for local and EMEA wide internal user support.
*Strong telephone and interpersonal skills with a real grasp of customer support and adapting to different levels of users across different departments.
*IT Service Management systems experience required ( ServiceNow experience is a plus)
*Documentation and knowledge base experience is beneficial.
*Project Management working knowledge.
*Ability to work assignments that are complex in nature, and require good judgement to resolve problems and make routine recommendations.
*Able to work collaboratively within a small-medium sized team within a large organisation, collaborating with teams in different countries.
*A driver's license and own vehicle for travel within Finland and ability to travel within EMEA occasionally.

In return our client can offered a varied and diverse opportunity for career growth and development in a new technologies focused environment supporting the business and end-users in a critical sector.

If this sounds like a challenge you'd like to be involved in why not apply today ?

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

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