Welsh
Customer Service

Welsh speaking Customer Service

Preston, Lancashire, England
£23k - 25k per year
Permanent
10 days ago

If you are a fluent Welsh speaker looking for an entry level role with an immediate start then this is the role for you!

 

We are currently working with a client in Preston who is looking for a Welsh speaker for a customer service role. This is a hybrid position with 2 days a week in the office. Candidates must be available to start on 4th March. The salary is £23,700, rising to £24,750 in April. There is also a retention bonus of £500 which is paid every 6 months.

 

The role will involve dealing with customers over the phone in Welsh and English, helping them with any issues they may have. You will be set KPIs which will monitor your progress in the following areas: first contact resolution, quality assurance and customer service reviews. This is an entry level role so previous customer service experience is desirable but not required.

 

Responsibilities:

  • Help customers with any queries.
  • Meet service level requirements and contribute to team improvements.
  • Ensure customer service adheres to the company's policies and procedures.
  • Work in line with KPIs.

 

What we're looking for:

  • Fluent Welsh speaker
  • Ideally some customer service experience
  • IT literacy and excellent communication skills.
  • Able to start work from 4th March.

 

If this sounds like you then apply now!

Interested? Apply Now.