Technical Support Engineer

Are you passionate about providing technical customer support that can make a difference to hospitals, medical staff and patients ?

Naturally curious and enjoy learning new medical devices ?

Do you have an Electro-Mechanical or Biomedical background with an analytical mindset ?

If so, our pioneering medical technologies client may have the ideal opportunity for you near the vibrant European Union capital of Brussels.

Euro London’s client, a dedicated investor in their employee’s career development, training and progression is looking for a Technical Support Specialist to join their international support team and to be focused on supporting the German speaking ( DACH) and English speaking (UK) markets.

As Technical Support Specialist, you will be the trusted partner for our client’s customers based in the DACH countries and the UK , you’ll guide them and provide technical support on medical devices products, spanning from Breast and Skeletal health through to X-Ray technologies.

You will take responsibility for challenges presented and will engage the relevant specialists when you require additional support. Our client is looking for a collaborative team player who is passionate about communication and working in a diverse, international working environment while maintaining a strong focus on customer experience.

Key Responsibilities

• Deliver high quality customer support and experience to end-users for both technical and application issues.
• Gather all information required to perform root cause analysis to ensure customer uptime.
• Participate in continuous improvement on our client’s processes and service delivery.
• Take ownership to ensure a smooth customer experience.
• Willing to become a recognized and trusted expert in our client’s products.
• While remaining compliant, perform troubleshooting and root cause analysis on advanced products and own next actions.
  
  Knowledge, Skills & Experience
  
  

• Fluent verbal and written English and German language skills are essential.
• Customer Support Experience, ideally involving remote support to end-users.
• The ability to work from the office 4 days a week with 1 day from home ( office work required due to working hands-on with devices )
• Adaptability in a fast pace growing and changing environment.
• Developed communication and analytical skills.
• Ability to work independently, with sense of initiative and a hands-on approach
• Having biomedical background will be beneficial or any experience working with or supporting medical staff in a clinical /hospital environment.

So why join our client ?

Our client can offer continuous career development and opportunities that will enable you to learn and grow whilst also becoming an expert on some of the most innovative medical devices that make a difference to the lives of millions of patients globally.

Our client offers a competitive salary, travel support, annual bonus scheme and more.

If you think you have the right skills and experience and you’re looking for a new challenge why not apply today ?