Customer Service

German Speaking Customer Service Advisor (12 Month FTC)

23 days ago
German Speaking Customer Service Advisor (12 Month FTC)

Salary: circa £24,000

Location: Hybrid - Nottingham, UK

Contract: 12-Month Fixed-Term (with possibility to extend)

Are you a fluent German speaker with a passion for customer service? We are looking for a dedicated and professional Customer Service Advisor to join our client's team on a fixed-term basis. This role offers a unique opportunity to work in a dynamic B2B wholesale environment, handling a variety of customer service responsibilities.

Key Responsibilities:

  • Order Management and Processing: Efficiently manage and process customer orders, ensuring accuracy and timely fulfillment.
  • Deliveries and Logistics: Coordinate delivery schedules and logistics, ensuring customers receive their orders on time.
  • Returns: Handle customer returns, ensuring smooth and efficient processing.
  • Customer Debit Notes: Manage and process customer debit notes, ensuring all discrepancies are resolved promptly.

What We're Looking For:

  • Native Level Fluency in German: Essential for effective communication with our client's German-speaking clients.
  • Professional Customer Service Experience: Ideally within a B2B environment, showcasing your ability to manage complex customer interactions.
  • Intermediate Excel Skills: Preferred for managing and analyzing data efficiently.
  • Commutable Distance to Nottingham: Essential for fulfilling the hybrid working requirements of this role. 

Why Join?

  • Private health cover
  • 25 days holiday (prorated based on employment start date)
  • 4% to 8% matched company pension contribution
  • 50% of all company products 
  • + many more!

If you are a proactive problem-solver with exceptional customer service skills and meet the above requirements, we would love to hear from you! 

If interested, please apply or send your CV direct to 

Interested? Apply Now.