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  • This firm is a leading operator of fixed income and derivatives markets, with a network in excess of 2,000 institutional clients and more than 50 dealers. Customers rely on the platform to drive the evolution of fixed income and derivatives through flexible trading architecture and more efficient, transparent markets. Since the company started, it has partnered with its clients to provide an unmatched level of innovation, product development and service by applying technology to enhance and improve the trade lifecycle. The client service team reports to the client service manager, and works closely with the sales team to deliver the suite of products to clients on the buy side. As a Client Service Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of the products and services in order to meet with clients' demands. Main Responsibilities include: *Liaise with Operations team to ensure clients are on-boarded in a timely manner *Support buy side clients with general platform/product queries *Support internal teams in getting clients connected; delivering initial user training *Work directly with the Regional and Specialist Sales Teams to on-board new clients, including training and the timely completion of relevant legal processes and documentation *Responsible for having at least 80% of assigned clients logging in to the latest version of the software *Ensuring 80% of assigned external users have a last login date of not more than 6 months *Monitor the system is prepared for daily trading and monitoring for potential problems throughout the day *Ownership of some buy side procedures and documentation *Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and *Supporting team efforts to deliver great service, particularly around product launches. Essential Skills / Experience: *Fluency in an additional European language (German, French, Swedish, Danish, Spanish, or Italian) - to a native level, both written and oral is required *Educated to degree level or equivalent (exposure to studying Finance or Business is desirable) *Customer Service or Administrative experience within Financial Services is advantageous *Able to prioritise tasks and maintain a professional approach under pressure *Proven ability to work as part of a team *Results oriented and motivated to deliver excellent client service The core working hours are 8am-5.30pm however there are two additional shifts to consider: One to cover trading from 6.45am which operates from 6.45am- 4.00pm one day a week. Second shift covers trading from 8:30am to 6:00pm one day a week. Please note the recurrence of these shifts may vary each week depending on coverage. Additional shifts might be required to cover team holidays. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

  • This firm is a founder led, fast growth global technology company. They currently run two very successful integrated products and are looking to add to their Inside Sales team. One product is the one place for companies to improve how they currently operate and simultaneously get ready for success in any material event. The other product (Rooms) is the safest way to run due diligence based deals like debt and equity capital raising, refinancing and M&A and securely manage critical company information. The business has helped the world's leading investment banks, private equity houses, legal and accounting advisors and corporates close over 20,000 deals. The data and experience from serving clients in these deals has been used to design AI and machine learning tools that remove unnecessary risk, stress and time for companies, investors and advisors throughout their lifecycle. Better and faster decisions happen when lessons from the past are applied to the present and illuminate a clear path from today to what's next. The Exceptional You are hungry to win. You obsess about closing that next deal and have the tenacity and hustle to make it happen. You have developed a discipline in how you plan and prioritise your time and focus to yield the best results from a large set of accounts. You're smart enough to know that you can only win or learn. You apply the learning from missed opportunities to continually improve your selling motions to greater effect. The Role The Inside Sales Executive creates, identifies and closes sales specifically for the Rooms product. You achieve this through four main sales plays; pursuing outbound new business sales, responding to inbound opportunities, expanding existing accounts, and recovering lapsed or disengaged accounts. You will work collaboratively with your sales and marketing team mates to execute territory and account plans that drive deals through the prospect, qualify, educate, sell process. You will also generate upsell leads for more senior team members. The Requirements *Proven success in your B2B sales experience *Fluency to a native level in spoken and written Dutch is essential *Demonstrable success within fast transactional sales cycles *Prior experience of providing online product demos *Solid foundation of full cycle sales skills *Professional with strong commercial acumen *Savvy with social selling techniques and channels *Excellent verbal and written communication skills *Experience of the financial services sector is advantageous Are you looking for a fast-growth global company where your skills can make a real impact? Send me your CV and let's talk. To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • This global financial services firm is looking for a fluent German OR Dutch speaking Client Support Representative to join the Products group - the home of manufacturing and innovation. The individuals in this group transform the high-quality data, independent research, and technological expertise into well-designed products that delight their clients. The group's product management, product development, and service teams collaborate with the Client Solutions group to help provide clients with relevant products and bundled solutions. The Role: This role is just the beginning of a rewarding career within the Client Service group. The experience in the role provides preparation for career progression into client services, product management, product development, investment consulting, sales, or any other field you may decide to pursue. This is a great opportunity to build coveted skills that will give you exposure to the business, along with the ability to interpret client needs and represent the business' capabilities in an expert manner. As a Client Support Representative, you will provide world-class service to subscribers of the institutional and advisory software products responding to client queries in a fast-paced environment. The Client Support Representatives combine a thorough understanding of the product suite, investment knowledge, and a strong dedication to clients. You will become a product expert, improve your financial knowledge, and gain expertise from your fellow team members. This role is based in London. Responsibilities: * Provide the highest-quality service to institutional and advisory clients through inbound call and feedback email activity. * Collaborate with data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional clients. * Proactively suggest product enhancements to the products team based on your daily interaction with clients. * Work closely with the institutional/advisory software training manager to conduct WebEx client training, user forums, and other projects as needed. * Become a product specialist in all product areas and provide expertise on methodologies, functionality, and product features. * Provide quality assurance on all new features and changes prior to their release. * Identify how clients use the products * Think about ways of constantly engaging with clients * Research the competitive landscape * Effectively document client feedback and activity * Contribute to product research, service-improvement initiatives, and other projects as needed. Requirements: * Excellent communication and presentation skills, including the ability to work with clients who have sophisticated institutional and/or advisory investment knowledge and business experience. * A team player with a hands-on attitude combined with curiosity for financial knowledge, enthusiasm for the institutional/advisory space, and a consultative, problem-solving approach. * Excellent negotiation and influencing skills * A quantitative aptitude, a strong client focus, and a willingness to develop a thorough understanding of the investment industry. * Ideally have previous experience, preferably within client service or the financial services industry. * A bachelor's degree or equivalent; economics, mathematics, finance, or related majors a bonus * Excellent English language skills; fluency in German OR Dutch to a native level is essential. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

  • The Sales Specialist - Communications - is a key hunter sales role to fuel business growth. To be successful you'll need to be fluent in German to a native level, passionate, thrive in a demanding, fast-paced environment, be a team player, and be extremely proactive with your clients. The Sales Specialist - Communications will drive new revenue in Public Relations, Multimedia and Webhosting solutions, which include Press Release distribution, Media Monitoring, Webcasting and Investor Relations/Press Room webhosting. Territory is assigned by region, and includes listed and privately held companies. Key Responsibilities include: 1.Identify and drive new sales opportunities through effective customer engagement, territory planning, and prospecting, within the Communications functions at organizations within the territory, including Public Relations, Internal/External Communications and marketing. 2.Manage pipeline from opportunity identification through to close. Accurately forecast to the business and deliver on commitments. 3.Understand client initiatives and objectives, and convey the value proposition to help clients execute their internal & external Communications strategies. 4.Manage existing client relationships for PR, Multimedia and Hosting solutions. 5.Create and execute quarterly and annual sales plans; responsible for accurate business forecasting. 6.Negotiate contracts, terms and conditions with support of Sales Manager. 7.Meet and exceed monthly, quarterly and annual sales targets set by the business. 8.Travel is up to 50%. Education, Professional accomplishments, and Certifications *Education Required: University degree; in business, comms, or finance preferred *Solid sales experience with a demonstrated track record of achievement Skills, Requirements and Competencies *Fluency in German and proven success in a consultative selling environment *Experience in business-to-business selling to leading global companies and executive buyers. *Maintain high levels of activity, including 20 in-person meetings per month *Build, maintain, and effectively manage a healthy sales pipeline *Accurately forecast sales results *Follow a structured sales methodology as well as meet/exceed sales quotas *Understanding of Communications functions and current technologies. *Effective networking, communication, and presentation skills *Strong planning and research skills Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please send your CV as a word document to m.christie@eurolondon.com Please note that in order to process your CV we must receive it in a Word document.

  • *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Working on a specific project which is taking place at the moment in Japan *Night shift hours at a hourly rate of £12.00 plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Experience in Market Research or Telephone Interviewing *Fluent to a native level in: Japanese *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • Bilingual Operations Assistant - French, Spanish, Italian or Japanese London Do you speak one or more of the above languages (as well as fluent English) and have previous experience in Operations/Administration or Customer Services and strong Excel skills? We have an exciting opportunity for someone to join a rapidly expanding E-Commerce company as an Operations Assistant. Roles and responsibilities: *Answer all incoming customer queries via email (Across all of our European platforms) *Processing customer orders *Organising returns or exchanges of goods *Customer service experience and the ability to deal with difficult customers is highly beneficial. *Liaising with warehouse on packing and shipment. *Working towards group and individual KPIs and targets. *General administration duties as and when required. *Update and generate sales reports on a monthly basis. *Place Orders with Suppliers. *Improve current operation process by setting and maintaining automated data processes. *Use data modelling practices to analyse clients' needs and suggest operational improvements. *Schedule and lead meetings with clients on specific lines of the business. *Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage. As an operation assistant, you will possess the following key skills: *Excellent customer service skills *Knowledge of MS Word and MS PowerPoint. *Excellent Knowledge of Excel (Basic formulas and Pivot Tables) *Effective presentation and communication skills *Organisational skills *Clear and confident phone handling skills *The ability to provide a high level of service, sometimes under pressure in a busy environment. *The ability to work flexibly. *A positive and professional approach to workload. *Excellent attention to detail. *Excellent fluency in written and spoken English is essential *May be required to carry out occasional accounts duties. *Previous administration experience is desirable but not essential *Fluency in one of the other following languages is highly beneficial: JAP, IT, FR, ESP. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Business to Business Market Researcher This role involves a lot of contact over the phone as you will be using your excellent banking and finance knowledge and communication skills to interview various people across The Netherlands. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Ten week long project, Monday-Friday *Full time hours at a basic hourly rate of £8.50- £10.00 plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility The ideal candidate will be: - Somebody with Market Research or outbound calling experience - Somebody with an interest within the Research industry

  • Bilingual Operations Assistant - French, Spanish, Italian or Japanese London Do you speak one or more of the above languages (as well as fluent English) and have previous experience in Operations/Administration or Customer Services and strong Excel skills? We have an exciting opportunity for someone to join a rapidly expanding E-Commerce company as an Operations Assistant. Roles and responsibilities: *Answer all incoming customer queries via email (Across all of our European platforms) *Processing customer orders *Organising returns or exchanges of goods *Customer service experience and the ability to deal with difficult customers is highly beneficial. *Liaising with warehouse on packing and shipment. *Working towards group and individual KPIs and targets. *General administration duties as and when required. *Update and generate sales reports on a monthly basis. *Place Orders with Suppliers. *Improve current operation process by setting and maintaining automated data processes. *Use data modelling practices to analyse clients' needs and suggest operational improvements. *Schedule and lead meetings with clients on specific lines of the business. *Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage. As an operation assistant, you will possess the following key skills: *Excellent customer service skills *Knowledge of MS Word and MS PowerPoint. *Excellent Knowledge of Excel (Basic formulas and Pivot Tables) *Effective presentation and communication skills *Organisational skills *Clear and confident phone handling skills *The ability to provide a high level of service, sometimes under pressure in a busy environment. *The ability to work flexibly. *A positive and professional approach to workload. *Excellent attention to detail. *Excellent fluency in written and spoken English is essential *May be required to carry out occasional accounts duties. *Previous administration experience is desirable but not essential *Fluency in one of the other following languages is highly beneficial: JAP, IT, FR, ESP. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Business to Business US Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in Central London * Working on various exciting projects within different industries * Monday to Friday- Hours are 2pm - 8pm as you will be contacting the US * Full time hours at a hourly rate of £10.00 per hour * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: American English Fantastic communication skills Experience with Business to Business calling Good telephone manner

  • Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;

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