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  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • The Customer Service Representative role will consists in attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Location: Soho & Shoreditch English needs to be fluent standard. The desire candidate must speak French and German Working Hours 9-5 or 9-6 Pay 25k - 27 per annum Depending on the experience Career progression as they are launching the new office in London Job functions: *Open and maintain customer accounts by recording account information *Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution *Maintain financial accounts by processing customer adjustments *Recommend potential products or services to management by collecting customer information and analysing customer needs *Prepare product or service reports by collecting and analysing customer information *Manage large amounts of incoming calls *Identify and assess customers' needs to achieve satisfaction *Meet personal/team sales targets and call handling quotas *Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Go the extra mile to engage customers *Resolve customer complaints via phone, email, mail or social media *Use telephones to reach out to customers and verify account information *Greet customers warmly and ascertain problem or reason for calling *Assist with placement of orders, refunds, or exchanges *Advise on company information *Answer questions about warranties or terms of sale *Utilize computer technology to handle high call volumes *Work with customer service manager to ensure proper customer service is being delivered *Close out or open call records *Resolve customer complaints via phone, email, mail or social media Requirements: *Proven customer support experience *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiar with CRM systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize and manage time effectively *High school diploma or equivalent; college degree preferred

  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Business to Business Market Researcher This role involves a lot of contact over the phone as you will be using your excellent banking and finance knowledge and communication skills to interview various people across The Netherlands. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Ten week long project, Monday-Friday *Full time hours at a basic hourly rate of £10.00- £12.00 plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility The ideal candidate will be: - Somebody with Market Research or outbound calling experience - Somebody with an interest within the Research industry

  • Are you a determined, enthusiastic, friendly Latvian speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Wellness industry is currently looking for a Customer Service Representative with fluent Latvianto be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Latvian and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Latvian and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Wellness industry Given the nature of the role candidates must have excellent command of both Latvian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly Hebrew speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Wellness industry is currently looking for a Customer Service Representative with fluent Hebrew to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Hebrew and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Hebrew and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Wellness industry Given the nature of the role candidates must have excellent command of both Hebrew and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Our client, a fast-growing education technology company based in London, is looking for a Mandarin speaking Business Support to assist the Chinese sales team. The company sells both summative and formative assessment software for reading, maths and early learning to primary and secondary schools. Responsibilities *Support sales and marketing efforts by direct prospecting activities via phone and email in order to generate qualified leads *Clearly and accurately position products' features and benefits while qualifying prospects' needs, authority, timeframe to purchase, and budgetary information *Use social media / communities and online resources to identify key contacts within targeted local authorities / accounts and build network of relationships *Respond to live enquiries and requests from our website and other sources *Effectively transfer qualified opportunities to the appropriate BDMs in a timely manner *Assist with the completion of quotations using the Renaissance Quote Wizard and monitoring the state of renewals and retention of customers *Collaborate with marketing and sales teams to design and implement successful lead funnel plans, strategies, and tactics *Build and maintain positive working relationships *Utilise Renaissance Customer Relationship Management (CRM) and marketing automation systems to develop a predictable flow of qualified opportunities *Ensure that all information received from marketing and lead generation efforts is entered into CRM accurately and consistently for proper tracking and follow-up *Contact schools with low or no usage of Renaissance products to investigate how Renaissance can support them using the product again Requirements *Excellent communication (oral and written) and organizational skills, attention to detail and a high level of responsiveness to colleagues, prospects and customers. *Ability to learn quickly and thoroughly the skills and knowledge most pertinent to success (i.e. sales and marketing process, customer needs and product / solution benefits). *Driven to succeed and highly capable of prioritising / managing work load to meet milestones and deadlines; strong time management skills. *Ability to thrive in a fast-paced environment and technology-focused organization. Excellent problem-solving skills and ability to develop new approaches / solutions to achieve targets If you think you have the right experience for in this role, please apply with your CV, email w.yang@eurolondon.com or call on 0207 029 3799. I look forward to hearing from you!

  • I am currently recruiting on behalf of a leading digital marketing agency based in the heart of London. On a day to day basis you will be: Content writing and editing B2C brands in German, with an emphasis on quality and brand values. Concentrating on content to appeal to German-speaking audiences Boosting websites and content to ensure best performance on search engines. You will: Be fluent to native level in: German Experience in content writing Experience in editing Experience in digital marketing Knowledge of SEO would be a benefit

  • French speaking Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in the heart of London * Working on various exciting projects within different industries * Monday to Friday- Hours are 8am - 4pm * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: French Fantastic communication skills Good telephone manner

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